We welcome your general enquiries, compliments and complaints.

Contact us

Please contact clientservice [at] infrastructure.gov.au (subject: Feedback) (client services) to send us general enquiries, a compliment, complaint or just a question.

If you wish to contact us in relation to a privacy matter contact the department'sprivacy [at] communications.gov.au (subject: %20Privacy%20Officer%20-%20) ( Privacy Officer).

For feedback, assistance or complaints about the National Relay Service and Accesshub, please contact the Helpdesk.

Scam related enquiries

Information about scams affecting Australian consumers is provided on the Scamwatch website or Scamwatch can be contacted on 1300 795 995

The Scamwatch service and website is provided by the Australian Competition & Consumer Commission – ACCC

Talk to us

Phone numbers


Switchboard and general enquiries:

  • 1800 075 001 (free call) or
  • 02 6274 7111 (international +61 2 6274 7111)

The switchboard is open Monday to Friday from 9.00 am to 5.00 pm (Australian Eastern Time) except for public holidays in the Australian Capital Territory.


Journalists and media organisations:

If you are deaf, or have a hearing or speech impairment:

  1. Contact us through the National Relay Service (NRS)
  2. Quote our number: 02 6274 7111.

​For more information about the NRS and other communication options, visit Accesshub on our website.

For help making relay calls, contact the NRS Helpdesk.

Translating or interpreting services

Telephone 131 450 for help with English from Translating and Interpreting Service National. You can get support for more than 120 languages and dialects at any time of the day or night.


Postal address

Department of Infrastructure, Transport, Regional Development and Communications
GPO Box 594
Canberra ACT 2601

Street address

Nishi Building
2 Phillip Law Street


To send email to officers in the department, use the format firstname.lastname [at] communications.gov.au or firstname.lastname [at] arts.gov.au.

Portfolio bodies:

NBN Co Limited—Phone 1800 687 626

Portfolio bodies

Australian Communications and Media Authority (ACMA)—Phone 02 6219 5555

Australian Broadcasting Corporation (ABC)—Phone 02 9333 1500

Australian Post—Phone 03 9204 7171

Office of the eSafety Commissioner—Phone 1800 880 176

nbn co ltd—Phone 1800 687 626

Special Broadcasting Service (SBS)—Phone 1800 500 727

Arts portfolio agencies

Australian Business Number (ABN)

86 267 354 017