Australia’s postal market is open to any business for most postal services, although the main postal service for letters is Australia Post.

Australia Post is a government-owned business, with the Australian Government as the only shareholder through the Minister for Communications and the Minister for Finance. It is governed under the Australian Postal Corporation Act 1989. Australia Post has the following general obligations:

  • To perform its functions as far as possible consistent with sound commercial practice. 
  • Commercial obligations for sound commercial practice when possible.
  • Community service obligations (CSO).
  • Governmental obligations such as directions by the Minister, international conventions and government policies.

The Australia Post Board and management are responsible for the day-to-day running of the organisation. Australia Post receives no funding from the government.

We advise the government on how the policy and legislative framework of the Australian postal industry can best meet its objectives.

Reforming Australia Post

On 3 March 2015, the Government announced reforms that will help Australia Post remain viable and continue to deliver a quality and sustainable mail service for all Australians.

These reforms are in response to the serious financial challenge Australia Post is facing. Australian businesses, governments and individuals are sending fewer letters and there is an increasing cost to deliver them.

During 2015, Australia Post made a number of public commitments about the reform of its letters business. The Government has released its Statement of Expectations on Australia Post’s commitments.

Australia Post has reaffirmed that it will continue to meet these commitments and report to the Shareholder Ministers on the implementation of the reforms.

Policy background papers - Future challenges to Australia Post’s letters service

The cost of delivering letters has increased while the amount of mail has declined due to the growth in email and messaging. The Australian Postal Market (June 2014) Policy Background Paper outlines the challenges for Australia Post. This paper is the fourth in our series of occasional papers exploring regulatory arrangements in the communications portfolio.

The paper is also an introduction to the Australian and International Postal Services Overview, by the Boston Consulting Group.


Should you encounter any issues with Australia Post you can: contact the Customer Sales and Service Team via the Australia Post website or by telephoning 13 POST (13 76 78).