National Relay Service
The National Relay Service helps deaf, hearing and/or speech-impaired people to make and receive phone calls.
We manage the policy and contracts that deliver the NRS. The service is made up of two parts:
- a relay service that relays calls between NRS users and the broader community, which is delivered by Australian Communication Exchange Limited.
- an outreach service that promotes the NRS and provides training, Helpdesk, website and complaints management services, which is delivered by WestWood Spice.
Depending on your needs, you can choose from a number of relay call options that can be accessed by phone, web or TTY. In an emergency, you can call the police, fire or ambulance services by dialling the dedicated text-based TTY service on 106 or by calling Triple Zero through other service options, with these calls prioritised. Your communication is always kept private and confidential.
Find out more:
- National Relay Service—Making a call
- Register of Telecommunications contracts (NRS)
- Consultation paper—Communications accessibility: 2016 and beyond.
Performance and reporting
We report on NRS provider performance. The most current report is available below:
Previous quarterly performance reports
- National Relay Service—quarterly performance report—quarter 4, 2015–2016
- National Relay Service—quarterly performance report—quarter 3, 2015–2016
- National Relay Service—quarterly performance report—quarter 2, 2015–2016
- National Relay Service—quarterly performance report—quarter 1, 2015–2016
- National Relay Service—quarterly performance report—quarter 4, 2014–2015
- National Relay Service—quarterly performance report—2014–2015
Public Interest Communications Branch
Department of Communications and the Arts
GPO Box 2154 Canberra ACT 2601
Email: nrs [at] communications.gov.au