When NRS calls are made to an overseas number or received from overseas, the numbers to use are sometimes different. You will need a suitable pre-paid calling card to make calls to overseas and premium-rate numbers.

Costs and payment methods

Overseas and premium-rate calls using the NRS can be made by using a prepaid phone card for use in Australia. Prepaid phone cards offer a range of rates for calls to overseas countries. Check the cost and terms and conditions of use with the provider of the card. Cards can be purchased at multiple values at convenience stores, petrol stations, supermarkets and on the internet. The cards come with their own instructions but generally, a local number is dialled and a special PIN number is entered before the overseas number is dialled.

Calling from overseas

NRS users who are temporarily overseas can make and receive calls to and from persons in Australia using the NRS.

NRS users temporarily overseas can call the NRS using these numbers:

NRS call options

Can access the NRS through ...

Additional charges

NRS outbound call charges

Video Relay through Skype international data charges none
SMS Relay user +61 423 677 767 international SMS charges none
NRS Captions not currently available not currently available not currently available
NRS Chat not currently available not currently available not currently available
TTY +61 3 4313 7692 international call charges none
Voice Relay +61 3 4313 7690 international call charges none

People in Australia can call an NRS user who is temporarily overseas using these numbers:

Type of NRS service used by the person called

Can access the NRS through ...

Additional charges

NRS outbound call charges

Video Relay +61 3 4313 7689 international call charges none
SMS Relay +61 3 4313 7692 international call charges none
NRS Captions +61 3 4313 7691 international call charges none
NRS Chat +61 3 4313 7688 international call charges none
TTY +61 3 4313 7692 international call charges none
Voice Relay +61 3 4313 7690 international call charges none

Other overseas calls

For situations not covered in the table above, please contact the Helpdesk.