Overseas calls and premium-rate numbers

Costs and payment methods

Overseas and premium-rate calls using the NRS can be made by using a prepaid phone card for use in Australia. Prepaid phone cards offer a range of rates for calls to overseas countries. Check the cost and terms and conditions of use with the provider of the card. Cards can be purchased at multiple values at convenience stores, petrol stations, supermarkets and on the internet. The cards come with their own instructions but generally, a local number is dialled and a special PIN number is entered before the overseas number is dialled.

Calling from overseas

NRS users who are temporarily overseas can make and receive calls to and from persons in Australia using the NRS.

NRS call options	Can access the NRS through ...	Additional charges	NRS outbound call charges
Video Relay	through Skype	international data charges	none
SMS Relay user	+614 2367 7767	international SMS charges	none
Web browser captioned relay	through web browser	international data charges	The cost of the NRS calling the caller back will be charged to the caller’s phone card
Internet Relay	not currently available	not currently available	not currently available
TTY	+613 4313 7692	international call charges	none
Speak and Listen	+617 3815 8000	international call charges	none

Type of NRS service used by the person called	Can access the NRS through ...	Additional charges	NRS outbound call charges
Video Relay	+617 3166 1899 then ask to be connected to Video Relay	international call charges	none
SMS Relay	+613 4313 7692	international call charges	none
Web browser captioned relay	+617 3166 1898	international call charges	none
Internet Relay	+617 3166 1890	international call charges	none
TTY	+61 3 4313 7692	international call charges	none
Speak and Listen	+617 3815 8000	international call charges	none