The NRS has a Helpdesk to support users of the service.

 National Relay Service Logo

Speak and Listen number

TTY number

SMS Relay number

1300 555 727

133 677

0423 677 767

There are a number of ways to make contact with Helpdesk staff:

  • Phone - 1800 555 660
  • TTY - 1800 555 630
  • Fax - 1800 555 690
  • SMS - 0416 001 350
  • Email - helpdesk [at] relayservice.com.au
  • Post - PO Box 823, Strawberry Hills, NSW 2012

Helpdesk staff can assist with:

  • questions, requests and general enquiries about the NRS
  • feedback about the NRS (including complaints)
  • information about different relay call options
  • fact sheets and instruction sheets ab out different relay call options.

Hours

The Helpdesk is open from 8am to 6pm, Monday to Friday (Eastern Standard Time). You can leave a message outside those hours and a Helpdesk staff member will get back to you within four hours of the re-opening.

The Helpdesk is closed on national public holidays.

NRS customer charter

This Charter sets out in plain language both the commitments of the NRS to its customers and its expectations of NRS customers. An Auslan video of the charter is also available.

Complaints about the NRS

The NRS Complaints policy seeks to ensure fair and responsive responses to complaints.

NRS Privacy Policy

The NRS Privacy policy details how the NRS protects the privacy of calls and the identity of callers.