The NRS has a Helpdesk to support users of the service.

There are a number of ways to make contact with Helpdesk staff (8am to 6pm, Monday to Friday EST):

Contact the NRS through your preferred call channel and ask for 1800 555 660.

 

Helpdesk staff can assist with:

  • questions, requests and general enquiries about the NRS and Accesshub
  • feedback about the NRS and Accesshub (including complaints)
  • information about different relay call options
  • fact sheets and instruction sheets ab out different relay call options.

Hours

The Helpdesk is open from 8am to 6pm, Monday to Friday (Eastern Standard Time). You can leave a message outside those hours and a Helpdesk staff member will get back to you within four hours of the re-opening.

The Helpdesk is closed on national public holidays.

24-hour relay call numbers:

Make an Internet relay call Make an NRS Chat call

Make an NRS captions call  Make an NRS captions call

Voice Relay number
1300 555 727

TTY number
133 677

SMS relay number
0423 677 767

Make other relay calls—all the numbers you need

NRS—National Relay Service—terms and conditions

By using the services provided by the NRS you are agreeing to the terms and conditions.

Complaints about the NRS

The NRS Complaints policy seeks to ensure fair and responsive responses to complaints.

NRS Privacy Policy

The NRS Privacy policy details how the NRS protects the privacy of calls and the identity of callers.

NRS customer charter

This Charter sets out in plain language both the commitments of the NRS to its customers and its expectations of NRS customers. An Auslan video of the charter is also available.

 

National Relay Service

If you are deaf and/or find it hard hearing or speaking with people who use a phone, the National Relay Service (NRS) can help...
Learn more

Service features

Depending on your needs and situation, you can choose from a number of relay call options.
Learn more

National Relay Service call numbers

All the numbers and access points for making a relay call.
Learn more

Other communication options

Communicating without using the National Relay Service There are a lot of ways that people who are deaf, hard of hearing or ...
Learn more