Contact the NRS Helpdesk

There are a number of ways to make contact with Helpdesk staff (8am to 6pm, Monday to Friday EST):

Phone—1800 555 660
TTY—1800 555 630
Fax—1800 555 690
SMS—0416 001 350
Online—Online form
Email—helpdesk@relayservice.com.au
Post—PO BOX 691, Ballarat, VIC 3353

Contact the NRS through your preferred call channel and ask for 1800 555 660.

Helpdesk staff can assist with:

questions, requests and general enquiries about the NRS and Accesshub
feedback about the NRS and Accesshub (including complaints)
information about different relay call options
fact sheets and instruction sheets ab out different relay call options.

Hours

The Helpdesk is open from 8am to 6pm, Monday to Friday (Eastern Standard Time). You can leave a message outside those hours and a Helpdesk staff member will get back to you within four hours of the re-opening.

The Helpdesk is closed on national public holidays.

NRS customer charter

This Charter sets out in plain language both the commitments of the NRS to its customers and its expectations of NRS customers. An Auslan video of the charter is also available.