The National Relay Service (NRS) is a government initiative that allows people who are deaf, hard of hearing and/or have a speech impairment to make and receive phone calls.

NRS—A call through the National Relay Service


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If you work in a contact centre or as a receptionist, you may occasionally receive calls from your customers through the National Relay Service (NRS). The NRS is an Australian Government initiative that enables people who are deaf or have a hearing or speech impediment to make phone calls in the same way as anyone else. People use the NRS when they need to talk to a hearing person who is using a phone. This includes contacting organisations like yours to do business over the phone. A call through the NRS is known as a relay call.