Advances in mobile and internet technology, along with cheaper data, mean there is now a range of convenient and inexpensive text or video-based alternatives to phone calls.

Text and video-based communication options have become increasingly popular for business and personal communication.

If you are deaf, hard of hearing and/or have a speech impairment, options to help you communicate directly with others include:

  • Email
  • SMS
  • Instant Messaging
  • Business Online Chat Channels
  • Social Media
  • Video Calls

More information

For more information on these options and their benefits, read the Mainstream communication options guide.

Mainstream communication options

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There are a number of convenient and inexpensive text or video-based alternatives to phone calls that may assist people who are deaf, hearing and/or speech impaired to communicate directly with others.