Advances in technology have improved the range of accessible services for people who are deaf, hard of hearing and/or have a speech impairment.

Devices, such as smartphones and tablets, and applications, such as live chat, messaging and email offer high levels of accessibility and provide communications options for Australians who are deaf, hard of hearing and/or have a speech impairment.

Text and video-based communication has become increasingly popular for business and personal communication, while speaking over the phone continues to decline.

This rapidly changing communications environment provides significant opportunities to improve the overall quality of life for Australians who are deaf, hard of hearing and/or have a speech impairment.

Despite these developments, there are some situations and circumstances where a voice call continues to be required. The National Relay Service (NRS) assists Australians who are deaf, hard of hearing and/or have speech impairment to communicate with voice callers.

For further information on mainstream communications options and the NRS, visit the following webpages.

What's new

Accesshub Accesshub
Information about user registration for the National Relay Service (NRS) is now available in Auslan.
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From Wednesday 20 January 2021, registration is open so that users can continue using the National Relay Service after 20 April...
Accesshub Accesshub
If you use the National Relay Service (NRS), you will soon need to register to continue to use the service to make and receive...
Accesshub Accesshub
You will soon need to register to continue to use the National Relay Service (NRS) to make calls.
Accesshub Accesshub
From Tuesday, 20 October, the National Relay Service (NRS) operator, Concentrix, is making changes to improve the look of NRS...