Advances in technology have improved the range of accessible services for people who are deaf, hard of hearing and/or have a speech impairment.

Devices, such as smartphones and tablets, and applications, such as live chat, messaging and email offer high levels of accessibility and provide communications options for Australians who are deaf, hard of hearing and/or have a speech impairment.

Text and video-based communication has become increasingly popular for business and personal communication, while speaking over the phone continues to decline.

This rapidly changing communications environment provides significant opportunities to improve the overall quality of life for Australians who are deaf, hard of hearing and/or have a speech impairment.

Despite these developments, there are some situations and circumstances where a voice call continues to be required. The National Relay Service (NRS) assists Australians who are deaf, hard of hearing and/or have speech impairment to communicate with voice callers.

For further information on mainstream communications options and the NRS, visit the following webpages.

What's new

Accesshub Accesshub
From Tuesday, 20 October, the National Relay Service (NRS) operator, Concentrix, is making changes to improve the look of NRS...
Accesshub Accesshub
The National Relay Service (NRS) internet call options will be offline for maintenance at 3am (AEST) on 17 July 2020.
Accesshub Accesshub
The National Relay Service (NRS) is making a small change to Voice Relay to improve the handling of emergency calls, which will...
Accesshub Accesshub
If you use Auslan and make Video Relay calls through the National Relay Service (NRS), you may have noticed that Skype has...
Accesshub Accesshub
As COVID-19 restrictions begin to ease, remember that you can access some of your favourite National Relay Service (NRS) call...