Advances in technology have improved the range of accessible services for people who are deaf, hard of hearing and/or have a speech impairment.

Devices, such as smartphones and tablets, and applications, such as live chat, messaging and email offer high levels of accessibility and provide communications options for Australians who are deaf, hard of hearing and/or have a speech impairment.

Text and video-based communication has become increasingly popular for business and personal communication, while speaking over the phone continues to decline.

This rapidly changing communications environment provides significant opportunities to improve the overall quality of life for Australians who are deaf, hard of hearing and/or have a speech impairment.

Despite these developments, there are some situations and circumstances where a voice call continues to be required. The National Relay Service (NRS) assists Australians who are deaf, hard of hearing and/or have speech impairment to communicate with voice callers.

For further information on mainstream communications options and the NRS, visit the following webpages.

What's new

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Update on the National Relay Service (NRS) and arrangements for users.
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Due to staff shortages arising from COVID-19, Video Relay is operating with reduced staff. As a result, Video Relay will...
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CapTel services have temporarily been extended.
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The Minister toured the facility and spoke to staff about their work in supporting NRS users.
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From Saturday the 1st of February 2020 captions will no longer be delivered on the CapTel handset.