Advances in technology have improved the range of accessible services for people who are deaf, hard of hearing and/or have a speech impairment.

Devices, such as smartphones and tablets, and applications, such as live chat, messaging and email offer high levels of accessibility and provide communications options for Australians who are deaf, hard of hearing and/or have a speech impairment.

Text and video-based communication has become increasingly popular for business and personal communication, while speaking over the phone continues to decline.

This rapidly changing communications environment provides significant opportunities to improve the overall quality of life for Australians who are deaf, hard of hearing and/or have a speech impairment.

Despite these developments, there are some situations and circumstances where a voice call continues to be required. The National Relay Service (NRS) assists Australians who are deaf, hard of hearing and/or have speech impairment to communicate with voice callers.

For further information on mainstream communications options and the NRS, visit the following webpages.

What's new

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From 1 February 2020, the National Relay Service (NRS) will no longer support the CapTel handset.
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Learn how to connect in an emergency through the National Relay Service (NRS)
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Have you checked out the mainstream communication options pages on Accesshub?
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Need some advice about the National Relay Service (NRS) or finding the information you need on Accesshub? Want to provide...