We advise the government about helping people with a disability, and those with a medical condition to make the most of the phone services they want and need.

People with a disability, and those with a medical condition may have different needs to other Australians. We advise the government about helping people make the most of the phone services they want and need.

In Australia, this intention to provide equal access to services and equipment is backed up by discrimination and telecommunications legislation:

People can use Australia’s phone services in a way that best suits them. Options include using specialised phone equipment or the National Relay Service.

Access to specialist phone...

Some people need specialist equipment to make a phone call.
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Assistance for customers with...

Telstra customers with a life-threatening medical condition can ask to be registered as a priority customer if their phone...
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National Relay Service

Helping Australians who are deaf, hearing and/or speech impaired make and receive phone calls.
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