Triple Zero (000) is the number most Australians will use to call the police, fire or ambulance in an emergency.

Triple Zero (000) is the number most Australians will use to call the police, fire or ambulance in an emergency. There are also two other emergency service numbers that work with particular technologies:

  • 112—the international standard emergency number, which can be called from a GSM (Global System for Mobile Communications) type mobile
  • 106—the text-based emergency number for people who are deaf, or have a hearing or speech impairment, which can be called from a TTY (teletypewriter)

We advise the government about Australia’s regulatory framework for the emergency call service for all three numbers. Emergency calls go to a national operator, who sends them to a local police, fire or ambulance service.

We also manage contracts with Telstra to deliver the Emergency Call Service for Triple Zero and 112, and with Australian Communication Exchange (ACE) to deliver the Emergency Call Service for 106. Telstra must supply the service in accordance with legislative requirements.

The Australian Communications and Media Authority (ACMA) regulates and monitors the provision of the emergency call service under:

Find out more:

Getting emergency warnings

Emergency Alert is the national telephone warning system for likely or actual emergencies such as fire, flood, or extreme weather events. The states and territories provide this service.

Find out more at www.emergencyalert.gov.au.

Advanced Mobile Location (AML) project

In line with the Privacy (Australian Government Agencies—Governance) APP Code 2017 (Cth) (the APP Code), the Department of Communications and the Arts has conducted a Privacy Impact Assessment for the Advanced Mobile location (AML) project.

Privacy impact assessment

Published

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The Department of Communications and the Arts (the department) is implementing arrangements that will improve the accuracy of location information provided by callers from mobile phones to the Triple Zero Emergency Call Service (managed by Telstra as the Emergency Call Person (ECP)), and subsequently provided to appropriate Emergency Services Organisations (ESOs) (the Police, Fire and Ambulance services of each Australian state and territory).