Triple Zero (000) is the number most Australians will use to call the police, fire or ambulance in an emergency. There are also two other emergency service numbers that work with particular technologies:
- 112 – the international standard emergency number, which can be called from a GSM (Global System for Mobile Communications) type mobile
- 106 – the text-based emergency number for people who are deaf, or have a hearing or speech impairment, which can be called from a TTY (teletypewriter)
We advise the government about Australia’s regulatory framework for the emergency call service for all three numbers. Emergency calls go to a national operator, who sends them to a local police, fire or ambulance service.
We also manage contracts with Telstra to deliver the Emergency Call Service for Triple Zero and 112, and with Australian Communication Exchange (ACE) to deliver the Emergency Call Service for 106. Telstra must supply the service in accordance with legislative requirements.
The Australian Communications and Media Authority (ACMA) regulates and monitors the provision of the emergency call service under:
- Part 8 of the Telecommunications (Consumer Protection and Service Standards) Act 1999
- the Telecommunications (Emergency Call Service) Determination 2009
- the Telecommunications (Emergency Call Persons) Determination 1999
Find out more:
- ACMA website
- the Triple Zero website
- National Relay Service website for the 106 text-based Emergency Call Service
- Register of Telecommunications Contracts (Emergency Call Service)
Getting emergency warnings
Emergency Alert is the national telephone warning system for likely or actual emergencies such as fire, flood, or extreme weather events. The states and territories provide this service.
Find out more at www.emergencyalert.gov.au