The phone is one of the main ways people stay in touch with friends, family and colleagues. We advise the Australian Government about how all Australians can have reasonable access to a standard and reliable phone service.
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We have reviewed the effectiveness of section 593 of the Telecommunications Act 1997 (Telco Act), which provides for consumer representation and research on telecommunications issues.
We have released a consultation paper that discusses potential options to ensure the sustainability of the National Relay Service and improve communications for people with disabilities.