12 September 2013

Scammers have been reported recently using a more unconventional approach to phishing emails.

Security firm Kaspersky Lab has warned of hoax emails targeting ANZ Bank customers claiming that access to your account has been restricted and that you should phone a Sydney number to restore your access.

This is a change in approach to more conventional phishing emails which tend to carry malware as an attachment or try to redirect you to spoofed websites.

By asking you to call a specific number, scammers may either be hoping to speak with you in person and trick you into revealing your banking details. Alternatively, they may have set up the number to automatically forward your call to a high-tariff number that will quickly accumulate expensive call charges on your phone bill.

If you receive an email like this, simply delete it. Do not respond to the email or open any attachments.

If you are concerned about the origin of a message, you can always call your bank’s main customer number (not the number in the email) to verify the situation. They will be able to tell you exactly what is happening, and confirm to you if the email is legitimate.

Avoid phishing emails

Always be suspicious of unsolicited emails, especially those offering inducements to get you to perform specific actions such as calling a phone number, clicking on a web link or opening an attachment.

Do not click links or open attachments unless you are confident about the sender and information the email contains. The best advice is to simply delete the email.

More information

Read Stay Smart Online’s advice about avoiding phishing and advice about spam.

The information provided here is of a general nature. Everyone's circumstances are different. If you require specific advice you should contact your local technical support provider.


Thank you to those subscribers who have provided feedback to our Alerts and Newsletters. We are very interested in your feedback and where possible take on board your suggestions or requests.


This information has been prepared by Enex TestLab for the Department of Broadband, Communications and the Digital Economy ('the Department'). It was accurate and up to date at the time of publishing.

This information is general information only and is intended for use by private individuals and small to medium sized businesses. If you are concerned about a specific cyber security issue you should seek professional advice.

The Commonwealth, Enex TestLab, and all other persons associated with this advisory accept no liability for any damage, loss or expense incurred as a result of the provision of this information, whether by way of negligence or otherwise.

Nothing in this information (including the listing of a person or organisation or links to other web sites) should be taken as an endorsement of a particular product or service.

Please note that third party views or recommendations included in this information do not reflect the views of the Commonwealth, or indicate its commitment to a particular course of action. The Commonwealth also cannot verify the accuracy of any third party material included in this information.


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