20 February 2014

Credit card owners who have recently travelled in Singapore, Taiwan or China using their credit, or who have made online purchases from retailers in these regions should be wary of fraudulent transactions.

First noted in the past 7-10 days, victims have been charged 1150 Taiwanese dollars (approximately AU$42 + any local transaction fees) by a Taiwanese third-party payment processing company called “Neweb” or “Neweb Technologies Taiwan,” (or similar).

The fraud has primarily targeted people in Asian countries including Singapore, Taiwan and China, however, Australians have also been affected. Based on an evaluation of its affected customers here in Australia, local financial planning service Pocketbook (that raised the issue locally), suggests that thousands of Australians may also be affected.

If you have travelled in this region or made online purchases from this region in the past three months, you should check your bank transactions for any suspicious activity, including deductions of these amounts (NT$1150 or approximately AU$42) or references to “Neweb”.

In some cases victims may have been charged multiple times.

Singaporean media has reported that a number of local banks have moved to ban transactions from Neweb.

The Association of Banks in Singapore (ABS) has stated that there has been, “no breach of any systems within the banks.”

Australian banks are aware of the scam.

If you believe you may be affected you should contact your bank immediately.

You should continue to monitor your credit card account for any suspicious activity.

More information

Pocketbook’s local warning to its customers.

Singapore’s TODAY article about the fraud.

Stay Smart Online advice about online transactions and banking.

The information provided here is of a general nature. Everyone's circumstances are different. If you require specific advice you should contact your local technical support provider.

Information provided by Pocketbook


Thank you to those subscribers who have provided feedback to our Alerts and Newsletters. We are very interested in your feedback and where possible take on board your suggestions or requests.


This information has been prepared by Enex TestLab for the Department of Communications ('the Department'). It was accurate and up to date at the time of publishing.

This information is general information only and is intended for use by private individuals and small to medium sized businesses. If you are concerned about a specific cyber security issue you should seek professional advice.

The Commonwealth, Enex TestLab, and all other persons associated with this advisory accept no liability for any damage, loss or expense incurred as a result of the provision of this information, whether by way of negligence or otherwise.

Nothing in this information (including the listing of a person or organisation or links to other web sites) should be taken as an endorsement of a particular product or service.

Please note that third party views or recommendations included in this information do not reflect the views of the Commonwealth, or indicate its commitment to a particular course of action. The Commonwealth also cannot verify the accuracy of any third party material included in this information.


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