1 March 2014

Australia Post has issued a warning advising its customers of the return of an old phishing campaign that mimics Australia Post emails.

These kinds of scams are not new. They continue to be adapted and recycled to try to fool you into clicking links, opening attachments or responding to the scammers.

Australia Post provides the following advice:

Australia Post is warning customers of an email which advises that a "courier" was unable to deliver a parcel to their address. The email has a sender of ­infor­[at]aust­­-post.info or info[at]aust-post.com.

It then requests the customer to view and print information about their package and to go to their local post office to collect the package.

This email is similar to a scam we warned customers about in November 2013, which required the customer to remit a payment first in order to be able to print the article label.

This email has not originated from Australia Post and appears to be targeting customers.

Australia Post does not request customers to remit a payment for parcel collection nor does it charge customers for holding a parcel.

What should you do?

Always be suspicious of unsolicited emails.

The best advice is to simply delete the email.

Be suspicious of any email that seeks your personal or financial information. If you are uncertain about it, you can cross check its content by going independently to the company’s website or by calling them directly.

Most reputable companies will specify how they will communicate with you on their website. Any communication outside of this is suspicious. Australia Post provides clear information about security and online fraud, including how it will communicate with you.

More information

Stay Smart Online has warned previously about phishing emails targeting Australia Post customers. Other examples of “failed delivery” notifications include this example using DHL, and similar failed delivery of gifts on Valentine’s Day.

Stay Smart Online offers good advice on managing spam.


Thank you to those subscribers who have provided feedback to our Alerts and Newsletters. We are very interested in your feedback and where possible take on board your suggestions or requests.


This information has been prepared by Enex TestLab for the Department of Communications ('the Department'). It was accurate and up to date at the time of publishing.

This information is general information only and is intended for use by private individuals and small to medium sized businesses. If you are concerned about a specific cyber security issue you should seek professional advice.

The Commonwealth, Enex TestLab, and all other persons associated with this advisory accept no liability for any damage, loss or expense incurred as a result of the provision of this information, whether by way of negligence or otherwise.

Nothing in this information (including the listing of a person or organisation or links to other web sites) should be taken as an endorsement of a particular product or service.

Please note that third party views or recommendations included in this information do not reflect the views of the Commonwealth, or indicate its commitment to a particular course of action. The Commonwealth also cannot verify the accuracy of any third party material included in this information.


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