21 March 2013

Various fake emails target Australia Post customers

On 13 March 2013, Australia Post issued a warning to its customers about a number of fraudulent emails, claiming to be from Australia Post, being received by customers.

Australia Post lists the following examples:

  • An email with the subject 'Receive Free Gift' - this email contains a link to a phishing website
  • An email with the subject 'Track Advice Notification: Consignment XXXXXXXXX' - this email may contain a PDF file which is infected by a virus (standard Australia Post tracking notifications do not contain attachments).

What should you do?

Always be suspicious of unsolicited emails.

The best advice is to simply delete the email. Do not open attachments.

Be suspicious of any email that seeks personal or financial information. If you are uncertain about an email you can cross check its information by going independently to the company’s website or by calling them directly.

Most reputable companies will specify how they will communicate with you on their website. Any communication outside of this is suspicious. Australia Post provides clear information about security and online fraud, including how it will communicate with you.

More information

Australia Post's original warning.

Stay Smart Online’s advice on phishing.

Stay Smart Online’s advice on managing spam.

The information provided here is of a general nature. Everyone’s circumstances are different. If you require specific advice you should contact your local technical support provider.


Thank you to those subscribers who have provided feedback to our Alerts, Advisories and Newsletters. We are very interested in your feedback and where possible take on board your suggestions or requests.


This information has been prepared by Enex TestLab for the Department of Broadband, Communications and the Digital Economy ('the Department'). It was accurate and up to date at the time of publishing.

This information is general information only and is intended for use by private individuals and small to medium sized businesses. If you are concerned about a specific cyber security issue you should seek professional advice.

The Commonwealth, Enex TestLab, and all other persons associated with this advisory accept no liability for any damage, loss or expense incurred as a result of the provision of this information, whether by way of negligence or otherwise.

Nothing in this information (including the listing of a person or organisation or links to other web sites) should be taken as an endorsement of a particular product or service.

Please note that third party views or recommendations included in this information do not reflect the views of the Commonwealth, or indicate its commitment to a particular course of action. The Commonwealth also cannot verify the accuracy of any third party material included in this information.

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