1 August 2014

Australia Post is warning its customers to be wary of a new email scam which threatens you with accumulating costs for holding your undelivered parcel.

The email includes several invitations to click on links to find out more information, each of which could lead to malware or seek to trick you into entering details such as your credit card number or other personal identity information.

The phishing email uses convincing Australia Post branding and colours, but the use of English is poor. Like many other examples of phishing, it has been sent from an email address that is not related to Australia Post.

Australia Post also states it will never:

  • ask for your password
  • ask you to enter information on a web page that is not part of Australia Post
  • send you an email asking for credit card details or account information
  • call you out of the blue to request payment (eg. for an undeliverable mail item)

An example of the phishing email is provided below.

Sample email including Australia Post logo and 'download information' link

Image credit @timmmmb

Staying safe

Be suspicious any messages you receive from unknown or untrusted sources.

Do not click on links or attachments in a message unless you are completely confident about its content.

You can always navigate to the original website or source yourself—independently of links in any message—to cross check its information.

If you are suspicious, simply delete the message.

Australia Post provides examples of many current scams targeting its customers. You can check Australia Post’s scam alerts page for more information.

Australia Post also provides good information on protecting yourself, the steps it takes to protect you, and what to do if a scam targets you.

More information

Stay Smart Online has more information about spam and email scams.

The information provided here is of a general nature. Everyone's circumstances are different. If you require specific advice you should contact your local technical support provider.


Thank you to those subscribers who have provided feedback to our Alerts and Newsletters. We are very interested in your feedback and where possible take on board your suggestions or requests.


This information has been prepared by Enex TestLab for the Department of Communications ('the Department'). It was accurate and up to date at the time of publishing.

This information is general information only and is intended for use by private individuals and small to medium sized businesses. If you are concerned about a specific cyber security issue you should seek professional advice.

The Commonwealth, Enex TestLab, and all other persons associated with this advisory accept no liability for any damage, loss or expense incurred as a result of the provision of this information, whether by way of negligence or otherwise.

Nothing in this information (including the listing of a person or organisation or links to other web sites) should be taken as an endorsement of a particular product or service.

Please note that third party views or recommendations included in this information do not reflect the views of the Commonwealth, or indicate its commitment to a particular course of action. The Commonwealth also cannot verify the accuracy of any third party material included in this information.


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