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NRS—instruction sheet 1.3—NRS Chat—call to emergency services

Published 21st Nov 2019

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This instruction sheet provides step by step instructions for calling emergency services using the NRS chat option using the National Relay Service.

National Relay Service—quarterly performance report—quarter 1, 2019–20

Published 21st Nov 2019

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The National Relay Service (NRS) providers are required to submit activity and performance data to the Department of Communications and the Arts each quarter. These reports are used to review the...

National Relay Service—quarterly performance report—quarter 4, 2018–19

Published 19th Aug 2019

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The National Relay Service (NRS) providers are required to submit activity and performance data to the Department of Communications and the Arts each quarter. These reports are used to review the...

Transition of Video Relay via Skype on the National Relay Service

18 November 2019

Important information for Video Relay users.

APS Census results released

27 November 2019

Our 2019 Australian Public Service (APS) Census results are now available

NRS—fact sheet 5—NRS captions

Published 27th Nov 2019

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In NRS Captions you speak directly to the other person. You can listen to their responses or wait to read them shortly after on your screen after they have been captioned by the relay officer using...

NRS—Instruction sheet 5.3—NRS Captions—call to emergency services

Published 27th Nov 2019

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This instruction sheet provides step by step instructions for making a call to emergency services using the NRS captions option using the National Relay Service.

NRS—Instruction sheet 6.2—Voice Relay—answering a call

Published 27th Nov 2019

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This instruction sheet provides step by step instructions for answering a call using the voice relay option using the National Relay Service.

Transition of Voice Relay (Speak and Listen) and launch of NRS Captions on the National Relay Service

27 November 2019

Important information for users of Voice Relay (previously Speak and Listen) and NRS Captions

Overseas calls and premium-rate numbers

When NRS calls are made to an overseas number or received from overseas, the numbers to use are sometimes different. You will need a suitable pre-paid calling card to make calls to overseas and...

Transition of NRS Chat (Internet Relay) on the National Relay Service

22 November 2019

Transition of NRS Chat (Internet Relay) on the National Relay Service

Important information for all National Relay Service users

11 November 2019

Transition to the new provider of the National Relay Service (NRS).

Ministerial Instrument to set the Designated Day to 1 July 2020

Published 3rd Dec 2019

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The Designated Day is the date, under the Telecommunications Act 1997, from which Telstra is subject to structural separation obligations set out in its Structural Separation Undertaking. This...

National Relay Service call numbers

All the numbers and access points for making a relay call.

NBN Consumer Experience

New measures have been announced to provide consumers with more information and extra protections as they choose an internet plan and transition to the NBN.

Community radio

There are more than 400 licensed community radio stations in Australia. They operate under community radio licences, following the rules in the Broadcasting Services Act 1992.

Statement of expectations—Australian Communications and Media Authority

Published 26th Mar 2019

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In line with the Australian Government’s response to the final report of the review of the Australian Communications and Media Authority (ACMA), the Minister for Communications and the Arts issued...