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Internet governance

Australia’s internet is managed through Australian law, policies and global coordination.

Domain names

We work with international and Australian agencies to manage the DNS system—the global website addressing system.

Internet service providers code of practice

We worked with the Internet Industry Association (IIA) to develop a voluntary cyber security code of practice for internet service providers

Interactive Gambling

Interactive gambling consists of gambling activities which take place on broadcasting, datacasting and online platforms. We develop policy and regulations for interactive gambling services.

Phone services

The telephone is one of the main ways Australians stay in touch. Our role is to advise the Australian Government about how all Australians can have reasonable access to a standard, reliable...

Phone service pre-selection

People with a standard fixed-line phone can choose one provider for their line rental and local phone calls and another long-distance calls, international calls and calls to mobile phones. This is...

We have developed consumer safeguards so phone companies supply reliable phone services. We also have rules to protect the needs of people with disabilities and people with life-threatening medical...

Telstra's separation framework

As the National Broadband Network (NBN) is built across Australia, NBN Co Ltd will take over most of Telstra’s fixed phone lines.

Mobile services and coverage

Mobile phone services are available in urban areas, many regional areas, and along national and regional highways. Mobile phone services currently reach 99 per cent of the Australian population.

Mobile phone towers

Mobile phone services are available in urban areas, many regional areas, and along national and regional highways. Mobile phone services currently reach 99 per cent of the Australian population....

Mobile premium services

Mobile premium services have phone numbers that start with 19. They can be very expensive.

Phone numbers

Phone numbers are something most Australians use every day. There are rules about how phone numbers are given out and transferred, to make sure the numbering system works smoothly and efficiently.

Calling emergency services

There are three options for calling the police, fire or ambulance in an emergency:...

Phone bills and charges

Access to telecommunications services is important to everyone. There are a range of measures supporting access to reasonably priced services as well as ways you can avoid unexpected high charges.

Services for people with disability

We advise the government about helping people with a disability, and those with a medical condition to make the most of the phone services they want and need.

Access to specialist phone equipment

Some people need specialist equipment to make a phone call.

Spectrum licences

The Australian Communications and Media Authority (ACMA) issues spectrum licences and manages the reallocation and renewal process.

Commercial radio

Commercial radio is a free-to-air service. Commercial radio programs must comply with conditions in the station’s licence, ACMA program standards, and industry codes of practice.

Digital radio

Digital radio services have commenced in some parts of Australia, where they operate alongside existing analogue AM and FM radio services. While digital radio technology offers higher audio quality...