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NRS—instruction sheet 7.8—TTY Type and Listen—answering a call

Published 14th Nov 2019

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This instruction sheet provides step by step instructions for answering a call using the TTY type and listen call option using the National Relay Service.

NRS—instruction sheet 7.7—TTY Type and Listen—making a call

Published 14th Nov 2019

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This instruction sheet provides step by step instructions for making a call using the TTY type and listen call option using the National Relay Service.

NRS—instruction sheet 2.1—SMS Relay—making a call

Published 14th Nov 2019

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This instruction sheet provides step by step instructions for making a call using the SMS relay option using the National Relay Service.

NRS—instruction sheet 4.4—Video Relay—call to emergency services

Published 18th Nov 2019

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If you have a life-threatening or time-critical situation, you can use the NRS to contact emergency services. Note that there is NO queue priority for Video Relay calls to emergency services. And...

Regional Telecommunications Review

The Regional Telecommunications Independent Review Committee reviews telecommunications services in regional, rural and remote parts of Australia every three years.

NRS—instruction sheet 1.3—NRS Chat—call to emergency services

Published 21st Nov 2019

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This instruction sheet provides step by step instructions for calling emergency services using the NRS chat option using the National Relay Service.

National Relay Service—quarterly performance report—quarter 1, 2019–20

Published 21st Nov 2019

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The National Relay Service (NRS) providers are required to submit activity and performance data to the Department of Communications and the Arts each quarter. These reports are used to review the...

National Relay Service—quarterly performance report—quarter 4, 2018–19

Published 19th Aug 2019

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The National Relay Service (NRS) providers are required to submit activity and performance data to the Department of Communications and the Arts each quarter. These reports are used to review the...

NRS—fact sheet 1—NRS Chat

Published 21st Nov 2019

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In NRS Chat calls you type your side of the conversation and read the responses on your computer, tablet or smartphone.

Transition of Video Relay via Skype on the National Relay Service

18 November 2019

Important information for Video Relay users.

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APS Census results released

27 November 2019

Our 2019 Australian Public Service (APS) Census results are now available

NRS—fact sheet 5—NRS captions

Published 27th Nov 2019

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In NRS Captions you speak directly to the other person. You can listen to their responses or wait to read them shortly after on your screen after they have been captioned by the relay officer using...

NRS—Instruction sheet 5.3—NRS Captions—call to emergency services

Published 27th Nov 2019

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This instruction sheet provides step by step instructions for making a call to emergency services using the NRS captions option using the National Relay Service.