Search

If you work in a contact centre or as a receptionist, you may occasionally receive calls from your customers through the National Relay Service (NRS). The NRS is an Australian Government initiative...

This report is primarily focused on part B of the Terms of Reference for the Consumer Safeguards Review. The Part B consultation paper invited submissions from stakeholders from 15 November...

The Australian Government understands the importance of having communications access particularly during emergency situations.

In response to the 2019–20 bushfire emergency, telecommunications carriers have been working in close coordination with Emergency Service Organisations (ESOs) and the Australian Defence Force to...

In video relay calls you sign your side of the conversation and the relay officer will sign the responses of the other person back to you.

This instruction sheet provides step by step instructions for making a call using the NRS chat option using the National Relay Service.

If you have difficulty hearing or speaking to people who use a phone, the National Relay Service (NRS) can help.

In Voice Relay calls you speak directly with the other person. The relay officer is on the line to re-speak any of your words as required. This NRS call option is helpful for anyone who is hard to...