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NRS—fact sheet 2A—SMS Relay

Published 14th Nov 2019

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In SMS Relay calls you type your side of the conversation on your mobile phone and read the responses from the other person when the relay officer texts them back.

NRS—fact sheet 2B—SMS Relay (Text and Listen)

Published 14th Nov 2019

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In SMS Relay (Text and Listen) calls you type your side of the conversation on your mobile phone and listen to the other person speaking.

NRS—fact sheet 7A—TTY—Speak and Read

Published 14th Nov 2019

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In TTY Speak and Read calls you speak your side of the conversation into the handset of the TTY and read the text of the other person's words on the TTY which have been typed by the relay officer....

NRS—fact sheet 7B—TTY—Type and Read

Published 14th Nov 2019

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In TTY Type and Read calls you type your side of the conversation on a TTY and read the responses from the other person on the TTY which have been typed by the relay officer.

NRS—instruction sheet 7.9—TTY Type and Listen—call to emergency services

Published 14th Nov 2019

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This instruction sheet provides step by step instructions for calling emergency services using the TTY type and listen call option using the National Relay Service.

NRS—fact sheet 7C—TTY—Type and Listen

Published 14th Nov 2019

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In TTY Type and Listen calls you type your side of the conversation using a TTY and a relay officer will speak your typed words to the other party. You can listen to the other person's reply using...

NRS—instruction sheet 4.3—Video Relay—answering a call

Published 18th Nov 2019

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This instruction sheet provides step by step instructions for calling emergency services using the video relay option using the National Relay Service.

NRS—instruction sheet 7.8—TTY Type and Listen—answering a call

Published 14th Nov 2019

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This instruction sheet provides step by step instructions for answering a call using the TTY type and listen call option using the National Relay Service.

NRS—instruction sheet 7.7—TTY Type and Listen—making a call

Published 14th Nov 2019

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This instruction sheet provides step by step instructions for making a call using the TTY type and listen call option using the National Relay Service.

NRS—instruction sheet 2.1—SMS Relay—making a call

Published 14th Nov 2019

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This instruction sheet provides step by step instructions for making a call using the SMS relay option using the National Relay Service.

NRS—instruction sheet 4.4—Video Relay—call to emergency services

Published 18th Nov 2019

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If you have a life-threatening or time-critical situation, you can use the NRS to contact emergency services. Note that there is NO queue priority for Video Relay calls to emergency services. And...

NRS—instruction sheet 4.2—Video Relay—making a call

Published 18th Nov 2019

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This instruction sheet provides step by step instructions for answering a call using the video relay option using the National Relay Service.

NRS—instruction sheet 4.1—Video Relay—preparing to make calls

Published 18th Nov 2019

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This instruction sheet provides step by step instructions for making a call using the video relay option using the National Relay Service.

NRS—fact sheet 4—video relay

Published 18th Nov 2019

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In video relay calls you sign your side of the conversation and the relay officer will sign the responses of the other person back to you.

NRS—instruction sheet 1.1—NRS Chat—making a call

Published 21st Nov 2019

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This instruction sheet provides step by step instructions for making a call using the NRS chat option using the National Relay Service.

NRS—instruction sheet 1.2—NRS Chat—answering a call

Published 21st Nov 2019

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This instruction sheet provides step by step instructions for answering a call using the NRS chat option using the National Relay Service.

NRS—instruction sheet 1.3—NRS Chat—call to emergency services

Published 21st Nov 2019

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This instruction sheet provides step by step instructions for calling emergency services using the NRS chat option using the National Relay Service.

National Relay Service—quarterly performance report—quarter 1, 2019–20

Published 21st Nov 2019

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The National Relay Service (NRS) providers are required to submit activity and performance data to the Department of Communications and the Arts each quarter. These reports are used to review the...

National Relay Service—quarterly performance report—quarter 4, 2018–19

Published 19th Aug 2019

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The National Relay Service (NRS) providers are required to submit activity and performance data to the Department of Communications and the Arts each quarter. These reports are used to review the...