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Phone services

The telephone is one of the main ways Australians stay in touch. Our role is to advise the Australian Government about how all Australians can have reasonable access to a standard, reliable...

Phone service pre-selection

People with a standard fixed-line phone can choose one provider for their line rental and local phone calls and another long-distance calls, international calls and calls to mobile phones. This is...

We have developed consumer safeguards so phone companies supply reliable phone services. We also have rules to protect the needs of people with disabilities and people with life-threatening medical...

Telstra's separation framework

As the National Broadband Network (NBN) is built across Australia, NBN Co Ltd will take over most of Telstra’s fixed phone lines.

Mobile services and coverage

Mobile phone services are available in urban areas, many regional areas, and along national and regional highways. Mobile phone services currently reach 99 per cent of the Australian population.

Mobile phone towers

Mobile phone services are available in urban areas, many regional areas, and along national and regional highways. Mobile phone services currently reach 99 per cent of the Australian population....

Mobile premium services

Mobile premium services have phone numbers that start with 19. They can be very expensive.

Phone numbers

Phone numbers are something most Australians use every day. There are rules about how phone numbers are given out and transferred, to make sure the numbering system works smoothly and efficiently.

Emergency calls

Triple Zero (000) is the number most Australians will use to call the police, fire or ambulance in an emergency.

Calling emergency services

There are three options for calling the police, fire or ambulance in an emergency:...

Phone bills and charges

Access to telecommunications services is important to everyone. There are a range of measures supporting access to reasonably priced services as well as ways you can avoid unexpected high charges.

Services for people with disability

We advise the government about helping people with a disability, and those with a medical condition to make the most of the phone services they want and need.

Assistance for customers with medical conditions

Telstra customers with a life-threatening medical condition can ask to be registered as a priority customer if their phone stops working.

Access to specialist phone equipment

Some people need specialist equipment to make a phone call.

Economic analysis of retail price controls

1 May 2014

The Centre for International Economics has released its report into the economics of retail price controls that currently apply to fixed line...

Triple Zero review supports new technology

31 July 2014

The Triple Zero review survey shows most Australians want the service to embrace new technology.

Charging for unlisted numbers

6 February 2014

The Government agreed that charging for unlisted numbers should not be prohibited.

Telstra's migration plan

Start/End Date:

December 16, 2014 09:00 AEDT to January 07, 2015 17:00 AEDT

Telstra needs a plan to make the changes that are needed. This is called a migration plan.

The proposed Telecommunications Deregulation Bill No.1 2014

Start/End Date:

April 15, 2014 09:00 AEST to May 05, 2014 17:00 AEST

The Australian Government intends to reduce excessive regulation by $1 billion per year. The aim is to boost productivity and give businesses the flexibility to innovate in a globally competitive market.

Triple Zero (000) Review

Start/End Date:

July 08, 2014 09:00 AEST to August 22, 2014 17:30 AEST

Triple Zero is currently a 'voice-only' service that’s been used since the service started in 1961. Part of the review will look at changing technologies and consumer expectations.