Unwanted Communications FAQs
If you are receiving unwanted communications, the options available to you differ depending on the type of communication you are receiving (for example, whether it is a phone call or a text message...
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Contact the NRS Helpdesk
The NRS has a Helpdesk to support users of the service.
National Relay Service call numbers
All the numbers and access points for making a relay call.
Improving resilience of Australia's telco networks
The Government is increasing the resilience of Australia's telecommunication networks, to help prevent, mitigate and manage outages during emergencies.
Communications in emergencies
Keeping connected and informed during an emergency or natural disaster is vital in staying safe.
Findings from the 2019-20 bushfire season
When devastating bushfires hit Australia over the 2019-2020 summer, our fixed line and mobile phone networks came under great pressure.
Telecommunications and natural disasters – 6 things you should know
1. No form of communications is 100% resilient to disasters
Although Australia has some of the most reliable mobile and fixed line networks in the world, no form of communications should be solel...
Market research—natural disasters and telecommunications
As part of the communications awareness and coordination component of the Strengthening Telecommunications Against Natural Disasters (STAND) package, market research has recently been undertaken on...
Peri-Urban Mobile Program
The Peri-Urban Mobile Program delivers funding to improve mobile connectivity in bushfire prone areas on the peri-urban fringe of Australia’s major cities.
What is the Government doing to strengthen telecommunications resilience?
The Government has committed $37.1 million through the Strengthening Telecommunications Against Natural Disasters (STAND) package to improve the resilience of Australia’s communications networks in...
