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Mobile Black Spot Program—Priority Locations

Published 5th Apr 2018

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The Australian Government has allocated $60 million (GST exclusive) to the Mobile Black Spot Program to target 125 specific priority locations. This document contains a list of these locations.

Mobile Black Spot Program—Priority Locations where coverage issues are already being addressed

Published 22nd Nov 2017

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This document lists locations that are having their coverage issues addressed through round 2 of the Mobile Black Spot Program.

National Relay Service quarterly performance report—quarter 1, 2017–18

Published 28th Nov 2017

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This quarterly report provides regular transparency of ongoing costs and the NRS providers' performance in delivering the NRS.

Funding of telecommunications consumer representation grants—annual report 2016–17

Published 8th Dec 2017

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Australian Government response to the Productivity Commission’s Inquiry into the Telecommunications Universal Service Obligation

Published 20th Dec 2017

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The USO is a long-standing safeguard that ensures all Australians have access to a voice only Standard Telephone Service (STS) and payphones. However, changing consumer preferences and the rapid...

Explanatory Statement - Determination Under Paragraph 15(1)(d) No 1 of 2018

Published 7th Feb 2018

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The Determination sets out the amount for the purposes outlined in paragraph 15(1)(d) of the Act (i.e. the amount determined to be ‘the estimated total amount of grants likely to be made during the...

National Relay Service—quarterly performance report—quarter 2, 2017–2018

Published 28th Feb 2018

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This report reviews the performance of NRS providers for quarter 2, 2017–2018 against agreed service levels and key performance indicators, along with information provided in the data about how the...

Impacts of 5G on productivity and economic growth

Published 9th Apr 2018

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Australians increasingly consider mobile connectivity to be essential, and the next generation of mobile technology — 5G — is expected to improve consumer experiences and raise business...

Mainstream communication options

Published 4th Feb 2019

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There are a number of convenient and inexpensive text or video-based alternatives to phone calls that may assist people who are deaf, hearing and/or speech impaired to communicate directly with...

NRS—Instruction sheet 3.2—NRS app (Internet Relay)—answering a call

Published 4th Feb 2019

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This instruction sheet provides step by step instructions for answering a call using the NRS app—internet relay option using the National Relay Service.

NRS—Instruction sheet 3.3—NRS app (Internet Relay)—call to emergency services

Published 4th Feb 2019

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This instruction sheet provides step by step instructions for calling emergency services using the NRS app—internet relay option using the National Relay Service.

NRS—Instruction sheet 3.8—NRS app (Speak and Listen)—call to emergency services

Published 4th Feb 2019

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This instruction sheet provides step by step instructions for calling emergency services using the NRS app—speak and listen option using the National Relay Service.

NRS—fact sheet 2—SMS Relay

Published 4th Feb 2019

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In SMS relay calls you type your side of the conversation on your mobile phone and read the responses from the other person when the relay officer texts them back.

National Relay Service customer charter

Published 4th Feb 2019

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This charter sets out in plain language both the commitments of the NRS to our customers and our expectations of NRS customers in return.

Training sheet - Captioned Relay - Emergency Services

Published 1st Jun 2018

This training sheet provides step by step instructions for making a call to Emergency Services using the Captioned Relay call option using the National Relay Service.

NRS—Instruction sheet 3.7—NRS app (Speak and Listen)—making a call

Published 4th Feb 2019

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This instruction sheet provides step by step instructions for making a call using the NRS app—speak and listen using the National Relay Service.

National Relay Service—quarterly performance report—quarter 3, 2017–2018

Published 22nd Jun 2018

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This report reviews the performance of NRS providers for quarter 3, 2017–2018 against agreed service levels and key performance indicators, along with information provided in the data about how the...

National Relay Service—quarterly performance report—quarter 4, 2017–2018

Published 1st Aug 2018

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This report reviews the performance of NRS providers for quarter 4, 2017–2018 against agreed service levels and key performance indicators, along with information provided in the data about how the...

Investigation Report into the Triple Zero Service disruptions of 4 and 26 May 2018.

Published 22nd Oct 2018

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We have completed the investigation into the Triple Zero service disruptions of 3 & 4 May and 26 May 2018.

NRS—Instruction sheet 3.5—NRS app (web browser Captioned Relay)—answering a call

Published 4th Feb 2019

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This instruction sheet provides step by step instructions for answering a call using the NRS app—captioned relay option using the National Relay Service.