Accesshub: helping you communicate
6 February 2019
New webpages have been launched to help Australians who are deaf, hard of hearing and/or have speech impairment communicate with their friends,...
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Showing 20 of 33 results, most relevant first.
New Video Relay video resources available
5 June 2019
We’ve launched two new videos today on Accesshub to help step you through the process of setting up and making a Video Relay call.
New provider for the National Relay Service
12 June 2019
The department has awarded Concentrix Services Pty Ltd the new contract to deliver the National Relay Service (NRS), following a limited tender...
The NRS Helpdesk is here for you
29 July 2019
Need some advice about the National Relay Service (NRS) or finding the information you need on Accesshub? Want to provide feedback or raise a...
Introducing the new Affordable Access website
8 August 2019
Have you checked out the mainstream communication options pages on Accesshub?
Do you or someone you know use a CapTel handset?
9 October 2019
From 1 February 2020, the National Relay Service (NRS) will no longer support the CapTel handset.
Transition of SMS Relay and TTY National Relay Service options
15 November 2019
Important information for SMS Relay and TTY users.
Transition of Video Relay via Skype on the National Relay Service
18 November 2019
Important information for Video Relay users.
Transition of Voice Relay (Speak and Listen) and launch of NRS Captions on the National Relay Service
27 November 2019
Important information for users of Voice Relay (previously Speak and Listen) and NRS Captions
Transition of NRS Chat (Internet Relay) on the National Relay Service
22 November 2019
Transition of NRS Chat (Internet Relay) on the National Relay Service
Important information for all National Relay Service users
11 November 2019
Transition to the new provider of the National Relay Service (NRS).
Thank you for your support during the transition to the new NRS provider
5 December 2019
The transition to a new provider for the National Relay Service (NRS) has been a significant undertaking. We would like to thank all NRS users and...
Auslan National Relay Service transition update
13 December 2019
Information on the National Relay Service transition is now available in Auslan.
Contacting emergency services through the NRS
24 December 2019
Learn how to connect in an emergency through the National Relay Service (NRS).
NRS wait times and TTY noise
7 January 2020
Recently some users have let us know they are experiencing longer wait times for National Relay Service (NRS) calls during peak business hours and...
Making a call using SMS Relay through the National Relay Service
20 December 2019
A reminder about making SMS Relay calls through the National Relay Service (NRS).
Video Relay Calls now available on the NRS app
17 January 2020
Find out how to make calls on the go with Video Relay.
NRS Helpdesk open this weekend to assist CapTel users
30 January 2020
From Saturday the 1st of February 2020 captions will no longer be delivered on the CapTel handset.
Minister Fletcher visits the NRS Ballarat call centre
30 January 2020
The Minister toured the facility and spoke to staff about their work in supporting NRS users.
Q&A: Extension of CapTel services
4 February 2020
CapTel services have temporarily been extended.
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