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For those whose preferred language is Auslan, summary information on the Implementation Plan for reforms of the National Relay Service is included in the Auslan video on the Department's website at...

There are a number of convenient and inexpensive text or video-based alternatives to phone calls that may assist people who are deaf, hearing and/or speech impaired to communicate directly with...

This instruction sheet provides step by step instructions for calling emergency services using the NRS app—internet relay option using the National Relay Service.

In SMS relay calls you type your side of the conversation on your mobile phone and read the responses from the other person when the relay officer texts them back.

This instruction sheet provides step by step instructions for making a call using the NRS app—speak and listen using the National Relay Service.

This instruction sheet provides step by step instructions for calling emergency services using the NRS app—captioned relay option using the National Relay Service.

If you work in a contact centre or as a receptionist, you may occasionally receive calls from your customers through the National Relay Service (NRS). The NRS is an Australian Government initiative...

Please use this form if you want to set up a NEW Speak and Listen profile with the National Relay Service. A call profile means that the relay officer understands any special communications needs...

Please use this form if you are a new TTY user and you want to set up a profile with the National Relay Service. A call profile means that the relay officer understands what call option you are...