Training sheet - Captioned Relay - Emergency Services
Published
This training sheet provides step by step instructions for making a call to Emergency Services using the Captioned Relay call option using the National Relay Service.
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NRS—Instruction sheet 3.7—NRS app (Speak and Listen)—making a call
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This instruction sheet provides step by step instructions for making a call using the NRS app—speak and listen using the National Relay Service.
New round for the Mobile Black Spot Program
10 June 2018
The Government has announced $25 million for a new round to address more black spots in regional and remote areas.
National Relay Service—quarterly performance report—quarter 3, 2017–2018
Published
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This report reviews the performance of NRS providers for quarter 3, 2017–2018 against agreed service levels and key performance indicators, along with information provided in the data about how the...
National Relay Service—quarterly performance report—quarter 4, 2017–2018
Published
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This report reviews the performance of NRS providers for quarter 4, 2017–2018 against agreed service levels and key performance indicators, along with information provided in the data about how the...
New milestone for the Mobile Black Spot Program
2 October 2018
The Federal Government’s Mobile Black Spot Program has reached new heights, with Telstra switching on its 500th mobile base station in the...
600 mobile base stations now on air
13 October 2018
The Mobile Black Spot Program rollout has now passed 600 base stations across Australia.
Round 4 of the Mobile Black Spot Program now open
15 October 2018
Mobile Network Operators and Infrastructure Providers are encouraged to submit applications for funding to deliver new and improved coverage across...
Investigation Report into the Triple Zero Service disruptions of 4 and 26 May 2018.
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We have completed the investigation into the Triple Zero service disruptions of 3 & 4 May and 26 May 2018.
Consultation on the remaking of Telecommunications (Arbitration) Regulations
Start/End Date: October 24, 2018 09:00 AEDT to November 06, 2018 17:00 AEDT
The Australian Government is seeking comments on the remaking of the Telecommunications (Arbitration) Regulations 1997. The Regulations are due to sunset in April 2019.
NRS—Instruction sheet 3.5—NRS app (web browser Captioned Relay)—answering a call
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This instruction sheet provides step by step instructions for answering a call using the NRS app—captioned relay option using the National Relay Service.
NRS—Instruction sheet 3.6—NRS app (web browser Captioned Relay)—call to emergency services
Published
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This instruction sheet provides step by step instructions for calling emergency services using the NRS app—captioned relay option using the National Relay Service.
NRS—Instruction sheet 3.4—NRS app (web browser Captioned Relay)—making a call
Published
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This instruction sheet provides step by step instructions for making a call using the NRS app—captioned relay option using the National Relay Service.
NRS—Instruction sheet 3.1—NRS app (Internet Relay)—making a call
Published
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This instruction sheet provides step by step instructions for making a call using the NRS app—internet relay option using the National Relay Service.
National Relay Service—overseas call rates
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Rates charged for overseas calls where an NRS account is used.
National Relay Service—Quarterly Performance Report—Quarter 1, 2018–19
Published
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This report reviews the performance of NRS providers for quarter 1, 2018–2019 against agreed service levels and key performance indicators, along with information provided in the data about how the...
National Relay Service—Speak and Listen—new profile request form
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Please use this form if you want to set up a NEW Speak and Listen profile with the National Relay Service. A call profile means that the relay officer understands any special communications needs...
National Relay Service account—change of details form
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Please use this form if you already have an account with the National Relay Service [NRS] and wish to change some of your details or cancel the account.
Accesshub is coming
23 January 2019
Australians who are deaf, hard of hearing and/or have a speech impairment will soon be able to find a range of communication resources in one place
National Relay Service account—new account form
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This form is to open an account with Australian Communication Exchange Ltd [ACN 003 0444 899] which provides the Relay component of the National Relay Service [NRS].
