You spoke, we listened – changes to NRS Chat and NRS Captions
16 October 2020
From Tuesday, 20 October, the National Relay Service (NRS) operator, Concentrix, is making changes to improve the look of NRS Chat and NRS Captions...
Search
Showing 20 of 89 results, most relevant first.
National Relay Service—monthly performance report—August 2020
Published
Download PDF (374.14 KB) 
Download DOC (156.71 KB)
Concentrix, the National Relay Service (NRS) provider (relay and helpdesk services), submits activity and performance data to the Department of Infrastructure, Transport, Regional Development and...
Improvements to Voice Relay emergency calls through the NRS
6 July 2020
The National Relay Service (NRS) is making a small change to Voice Relay to improve the handling of emergency calls, which will enable the NRS to...
User registration for the National Relay Service is coming
4 November 2020
You will soon need to register to continue to use the National Relay Service (NRS) to make calls.
NRS—A call through the National Relay Service
Published
Download PDF (224.81 KB) Download DOC (131.18 KB)
If you work in a contact centre or as a receptionist, you may occasionally receive calls from your customers through the National Relay Service (NRS).
National Relay Service—monthly performance report—October 2020
Published
Download PDF (293.26 KB) Download DOC (159.45 KB)
Concentrix, the National Relay Service (NRS) provider (relay and helpdesk services), submits activity and performance data to the Department of Infrastructure, Transport, Regional Development and...
Frequently Asked Questions—National Relay Service (NRS) user registration
Published
Download PDF (436.2 KB) Download DOC (322.48 KB) National Relay Service—Monthly Performance Report—November 2020
Published
Download PDF (349.81 KB) Download DOC (160.05 KB)
Concentrix, the National Relay Service (NRS) provider (relay and helpdesk services), submits activity and performance data to the Department of Infrastructure, Transport, Regional Development and...
Fact sheet 1—NRS Chat
Published
Download PDF (231.71 KB) Download DOC (154.44 KB)
In NRS Chat calls you type your side of the conversation and read the responses on your computer, tablet or smartphone.
NRS—instruction sheet 1.2—NRS Chat—answering a call
Published
Download PDF (327.2 KB) Download DOC (272.64 KB)
This instruction sheet provides step by step instructions for answering a call using the NRS chat option using the National Relay Service.
NRS—Instruction sheet 5.2—NRS Captions—answering a call
Published
Download PDF (323.52 KB) Download DOC (258.33 KB)
This instruction sheet provides step by step instructions for answering a call using the NRS Captions option using the National Relay Service.
Registration for National Relay Service users now open
20 January 2021
From Wednesday 20 January 2021, registration is open so that users can continue using the National Relay Service after 20 April 2021.
Auslan video on National Relay Service user registration requirements
20 January 2021
Information about user registration for the National Relay Service (NRS) is now available in Auslan.
National Relay Service user registration opens soon
12 January 2021
If you use the National Relay Service (NRS), you will soon need to register to continue to use the service to make and receive calls.
National Relay Service—Monthly Performance Report—December 2020
Published
Download PDF (398.42 KB) Download DOC (159.89 KB)
Concentrix, the National Relay Service (NRS) provider (relay and helpdesk services), submits activity and performance data to the Department of Infrastructure, Transport, Regional Development and...
We want to hear from you — NRS user surveys coming soon
29 January 2021
Surveys will commence on 1 February 2021 and will run until 14 February 2021.
National Relay Service—Monthly Performance Report—January 2021
Published
Download PDF (1.29 MB) Download DOC (161.97 KB)
Concentrix, the National Relay Service (NRS) provider (relay and helpdesk services), submits activity and performance data to the Department of Infrastructure, Transport, Regional Development and...
National Relay Service—Monthly Performance Report—February 2021
Published
Download PDF (419.96 KB) Download DOC (162.85 KB)
Concentrix, the National Relay Service (NRS) provider (relay and helpdesk services), submits activity and performance data to the Department of Infrastructure, Transport, Regional Development and...
Have you registered yet?
1 March 2021
If you are an NRS user and want to continue to use the service without interruption, you need to register before 20 April 2021.
Sign up (Register) to use the National Relay Service
Published
Download PDF (242.69 KB) Download DOC (108.55 KB)
The National Relay Service (NRS) collects personal information on the registration form for the purpose of delivering the service to people who are Deaf, hearing and/or speech impaired. This...
