Auslan National Relay Service transition update
13 December 2019
Information on the National Relay Service transition is now available in Auslan.
Search
Showing 20 of 82 results, most relevant first.
Contacting emergency services through the NRS
24 December 2019
Learn how to connect in an emergency through the National Relay Service (NRS).
NRS wait times and TTY noise
7 January 2020
Recently some users have let us know they are experiencing longer wait times for National Relay Service (NRS) calls during peak business hours and...
NRS—fact sheet 4—video relay
Published
Download PDF (191.06 KB) 
Download DOC (151.91 KB)
In video relay calls you sign your side of the conversation and the relay officer will sign the responses of the other person back to you.
NRS—instruction sheet 4.2—Video Relay—making a call
Published
Download PDF (530.82 KB) Download DOC (329.71 KB)
This instruction sheet provides step by step instructions for answering a call using the video relay option using the National Relay Service.
Making a call using SMS Relay through the National Relay Service
20 December 2019
A reminder about making SMS Relay calls through the National Relay Service (NRS).
Video Relay Calls now available on the NRS app
17 January 2020
Find out how to make calls on the go with Video Relay.
NRS Helpdesk open this weekend to assist CapTel users
30 January 2020
From Saturday the 1st of February 2020 captions will no longer be delivered on the CapTel handset.
Minister Fletcher visits the NRS Ballarat call centre
30 January 2020
The Minister toured the facility and spoke to staff about their work in supporting NRS users.
Q&A: Extension of CapTel services
4 February 2020
CapTel services have temporarily been extended.
NRS—instruction sheet 1.1—NRS Chat—making a call
Published
Download PDF (545.63 KB) Download DOC (342.27 KB)
This instruction sheet provides step by step instructions for making a call using the NRS chat option using the National Relay Service.
NRS—instruction sheet 5.1—NRS Captions—making a call
Published
Download PDF (453.74 KB) Download DOC (350.21 KB)
This instruction sheet provides step by step instructions for making a call using the NRS captions option using the National Relay Service.
NRS—an introduction to relay calls
Published
Download PDF (887.85 KB) Download DOC (850.28 KB)
If you have difficulty hearing or speaking to people who use a phone, the National Relay Service (NRS) can help.
NRS—fact sheet 3—NRS app
Published
Download PDF (206.79 KB) Download DOC (139.42 KB)
The NRS app allows users to access a number of call options, including NRS Chat, Voice Relay and NRS Captions. An Apple or Android smartphone or tablet and an internet connection is needed to...
NRS—fact sheet 6—Voice Relay
Published
Download PDF (192.76 KB) Download DOC (140.33 KB)
In Voice Relay calls you speak directly with the other person. The relay officer is on the line to re-speak any of your words as required. This NRS call option is helpful for anyone who is hard to...
COVID-19 will affect NRS Video Relay service wait times
23 March 2020
Due to staff shortages arising from COVID-19, Video Relay is operating with reduced staff. As a result, Video Relay will experience longer than...
COVID-19 update 2
24 March 2020
Update on the National Relay Service (NRS) and arrangements for users.
NRS—instruction sheet 4.1—Video Relay—preparing to make calls
Published
Download PDF (294.76 KB) Download DOC (284.13 KB)
This instruction sheet provides step by step instructions for preparing to make a call using the video relay option using the National Relay Service.
National Relay Service app
11 June 2020
As COVID-19 restrictions begin to ease, remember that you can access some of your favourite National Relay Service (NRS) call options on the go...
How to change a blurry background in Skype when making Video Relay calls through the NRS
29 June 2020
If you use Auslan and make Video Relay calls through the National Relay Service (NRS), you may have noticed that Skype has recently changed the way...
