Search

Showing 20 of 65 results, most relevant first.

NRS—Instruction sheet 5.2—NRS Captions—answering a call

Published 27th Nov 2019

Download PDF (387.26 KB)

application/vnd.openxmlformats-officedocument.wordprocessingml.document

This instruction sheet provides step by step instructions for answering a call using the NRS Captions option using the National Relay Service.

Thank you for your support during the transition to the new NRS provider

5 December 2019

The transition to a new provider for the National Relay Service (NRS) has been a significant undertaking. We would like to thank all NRS users and...

NRS—A call through the National Relay Service

Published 11th Dec 2019

Download PDF (224.81 KB)

Download DOC (131.18 KB)

If you work in a contact centre or as a receptionist, you may occasionally receive calls from your customers through the National Relay Service (NRS). The NRS is an Australian Government initiative...

Auslan National Relay Service transition update

13 December 2019

Information on the National Relay Service transition is now available in Auslan.

Contacting emergency services through the NRS

24 December 2019

Learn how to connect in an emergency through the National Relay Service (NRS).

NRS wait times and TTY noise

7 January 2020

Recently some users have let us know they are experiencing longer wait times for National Relay Service (NRS) calls during peak business hours and...

NRS—fact sheet 4—video relay

Published 21st Jan 2020

Download PDF (191.06 KB)

Download DOC (151.91 KB)

In video relay calls you sign your side of the conversation and the relay officer will sign the responses of the other person back to you.

NRS—instruction sheet 4.2—Video Relay—making a call

Published 21st Jan 2020

Download PDF (530.82 KB)

Download DOC (329.71 KB)

This instruction sheet provides step by step instructions for answering a call using the video relay option using the National Relay Service.

Making a call using SMS Relay through the National Relay Service

20 December 2019

A reminder about making SMS Relay calls through the National Relay Service (NRS).

Video Relay Calls now available on the NRS app

17 January 2020

Find out how to make calls on the go with Video Relay.

NRS Helpdesk open this weekend to assist CapTel users

30 January 2020

From Saturday the 1st of February 2020 captions will no longer be delivered on the CapTel handset.

Minister Fletcher visits the NRS Ballarat call centre

30 January 2020

The Minister toured the facility and spoke to staff about their work in supporting NRS users.

Q&A: Extension of CapTel services

4 February 2020

CapTel services have temporarily been extended.

NRS—instruction sheet 1.1—NRS Chat—making a call

Published 31st Jan 2020

Download PDF (545.63 KB)

Download DOC (342.27 KB)

This instruction sheet provides step by step instructions for making a call using the NRS chat option using the National Relay Service.

NRS—instruction sheet 5.1—NRS Captions—making a call

Published 31st Jan 2020

Download PDF (453.74 KB)

Download DOC (350.21 KB)

This instruction sheet provides step by step instructions for making a call using the NRS captions option using the National Relay Service.

NRS—an introduction to relay calls

Published 31st Jan 2020

Download PDF (887.85 KB)

Download DOC (850.28 KB)

If you have difficulty hearing or speaking to people who use a phone, the National Relay Service (NRS) can help.

NRS—fact sheet 3—NRS app

Published 31st Jan 2020

Download PDF (206.79 KB)

Download DOC (139.42 KB)

The NRS app allows users to access a number of call options, including NRS Chat, Voice Relay and NRS Captions. An Apple or Android smartphone or tablet and an internet connection is needed to...

NRS—fact sheet 6—Voice Relay

Published 31st Jan 2020

Download PDF (192.76 KB)

Download DOC (140.33 KB)

In Voice Relay calls you speak directly with the other person. The relay officer is on the line to re-speak any of your words as required. This NRS call option is helpful for anyone who is hard to...