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NRS—fact sheet 2B—SMS Relay (Text and Listen)

Published 14th Nov 2019

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In SMS Relay (Text and Listen) calls you type your side of the conversation on your mobile phone and listen to the other person speaking.

NRS—fact sheet 7A—TTY—Speak and Read

Published 14th Nov 2019

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In TTY Speak and Read calls you speak your side of the conversation into the handset of the TTY and read the text of the other person's words on the TTY which have been typed by the relay officer....

NRS—fact sheet 7B—TTY—Type and Read

Published 14th Nov 2019

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In TTY Type and Read calls you type your side of the conversation on a TTY and read the responses from the other person on the TTY which have been typed by the relay officer.

NRS—instruction sheet 7.9—TTY Type and Listen—call to emergency services

Published 14th Nov 2019

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This instruction sheet provides step by step instructions for calling emergency services using the TTY type and listen call option using the National Relay Service.

NRS—fact sheet 7C—TTY—Type and Listen

Published 14th Nov 2019

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In TTY Type and Listen calls you type your side of the conversation using a TTY and a relay officer will speak your typed words to the other party. You can listen to the other person's reply using...

NRS—instruction sheet 4.3—Video Relay—answering a call

Published 18th Nov 2019

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This instruction sheet provides step by step instructions for calling emergency services using the video relay option using the National Relay Service.

NRS—instruction sheet 7.8—TTY Type and Listen—answering a call

Published 14th Nov 2019

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This instruction sheet provides step by step instructions for answering a call using the TTY type and listen call option using the National Relay Service.

NRS—instruction sheet 7.7—TTY Type and Listen—making a call

Published 14th Nov 2019

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This instruction sheet provides step by step instructions for making a call using the TTY type and listen call option using the National Relay Service.

NRS—instruction sheet 2.1—SMS Relay—making a call

Published 14th Nov 2019

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This instruction sheet provides step by step instructions for making a call using the SMS relay option using the National Relay Service.

NRS—instruction sheet 4.4—Video Relay—call to emergency services

Published 18th Nov 2019

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If you have a life-threatening or time-critical situation, you can use the NRS to contact emergency services. Note that there is NO queue priority for Video Relay calls to emergency services. And...

NRS—instruction sheet 1.3—NRS Chat—call to emergency services

Published 21st Nov 2019

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This instruction sheet provides step by step instructions for calling emergency services using the NRS chat option using the National Relay Service.

National Relay Service—quarterly performance report—quarter 1, 2019–20

Published 21st Nov 2019

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The National Relay Service (NRS) providers are required to submit activity and performance data to the Department of Communications and the Arts each quarter. These reports are used to review the...

Transition of Video Relay via Skype on the National Relay Service

18 November 2019

Important information for Video Relay users.

NRS—fact sheet 5—NRS captions

Published 27th Nov 2019

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In NRS Captions you speak directly to the other person. You can listen to their responses or wait to read them shortly after on your screen after they have been captioned by the relay officer using...

NRS—Instruction sheet 5.3—NRS Captions—call to emergency services

Published 27th Nov 2019

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This instruction sheet provides step by step instructions for making a call to emergency services using the NRS captions option using the National Relay Service.