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NRS—instruction sheet 7.7—TTY Type and Listen—making a call

Published 14th Nov 2019

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This instruction sheet provides step by step instructions for making a call using the TTY type and listen call option using the National Relay Service.

NRS—instruction sheet 2.1—SMS Relay—making a call

Published 14th Nov 2019

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This instruction sheet provides step by step instructions for making a call using the SMS relay option using the National Relay Service.

NRS—instruction sheet 4.4—Video Relay—call to emergency services

Published 18th Nov 2019

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If you have a life-threatening or time-critical situation, you can use the NRS to contact emergency services. Note that there is NO queue priority for Video Relay calls to emergency services. And...

NRS—instruction sheet 1.3—NRS Chat—call to emergency services

Published 21st Nov 2019

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This instruction sheet provides step by step instructions for calling emergency services using the NRS chat option using the National Relay Service.

National Relay Service—quarterly performance report—quarter 1, 2019–20

Published 21st Nov 2019

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The National Relay Service (NRS) providers are required to submit activity and performance data to the Department of Communications and the Arts each quarter. These reports are used to review the...

NRS—fact sheet 5—NRS captions

Published 27th Nov 2019

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In NRS Captions you speak directly to the other person. You can listen to their responses or wait to read them shortly after on your screen after they have been captioned by the relay officer using...

NRS—Instruction sheet 5.3—NRS Captions—call to emergency services

Published 27th Nov 2019

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This instruction sheet provides step by step instructions for making a call to emergency services using the NRS captions option using the National Relay Service.

NRS—Instruction sheet 6.2—Voice Relay—answering a call

Published 27th Nov 2019

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This instruction sheet provides step by step instructions for answering a call using the voice relay option using the National Relay Service.

NRS—fact sheet 4—video relay

Published 21st Jan 2020

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In video relay calls you sign your side of the conversation and the relay officer will sign the responses of the other person back to you.

NRS—instruction sheet 4.2—Video Relay—making a call

Published 21st Jan 2020

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This instruction sheet provides step by step instructions for answering a call using the video relay option using the National Relay Service.

NRS—an introduction to relay calls

Published 31st Jan 2020

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If you have difficulty hearing or speaking to people who use a phone, the National Relay Service (NRS) can help.

NRS—fact sheet 3—NRS app

Published 31st Jan 2020

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The NRS app allows users to access a number of call options, including NRS Chat, Voice Relay and NRS Captions. An Apple or Android smartphone or tablet and an internet connection is needed to...

NRS—fact sheet 6—Voice Relay

Published 31st Jan 2020

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In Voice Relay calls you speak directly with the other person. The relay officer is on the line to re-speak any of your words as required. This NRS call option is helpful for anyone who is hard to...

NRS—instruction sheet 4.1—Video Relay—preparing to make calls

Published 21st May 2020

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This instruction sheet provides step by step instructions for preparing to make a call using the video relay option using the National Relay Service.

National Relay Service—monthly performance report—July 2020

Published 28th Aug 2020

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Concentrix, the National Relay Service (NRS) provider (relay and helpdesk services), submits activity and performance data to the Department of Infrastructure, Transport, Regional Development and...

National Relay Service—monthly performance report—August 2020

Published 20th Oct 2020

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Concentrix, the National Relay Service (NRS) provider (relay and helpdesk services), submits activity and performance data to the Department of Infrastructure, Transport, Regional Development and...

NRS—A call through the National Relay Service

Published 11th Dec 2019

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If you work in a contact centre or as a receptionist, you may occasionally receive calls from your customers through the National Relay Service (NRS).

National Relay Service—monthly performance report—October 2020

Published 21st Dec 2020

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Concentrix, the National Relay Service (NRS) provider (relay and helpdesk services), submits activity and performance data to the Department of Infrastructure, Transport, Regional Development and...

Frequently Asked Questions—National Relay Service (NRS) user registration

Published 13th Jan 2021

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National Relay Service—Monthly Performance Report—November 2020

Published 14th Jan 2021

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Concentrix, the National Relay Service (NRS) provider (relay and helpdesk services), submits activity and performance data to the Department of Infrastructure, Transport, Regional Development and...