Coronavirus (COVID-19) updates from the Australian Government.

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Consumer Safeguards Review

The Government is reviewing Australia’s telecommunications consumer safeguards to prepare the framework for a post-2020 environment.

Universal Service Guarantee for telecommunications

The Government has announced a new Universal Service Guarantee that will ensure all Australians have access to voice and broadband services.

Duration of copyright

Duration rules that will apply from 1 January 2019.

NBN Consumer Experience

New measures have been announced to provide consumers with more information and extra protections as they choose an internet plan and transition to the NBN.

If you are receiving unwanted communications, the options available to you differ depending on the type of communication you are receiving (for example, whether it is a phone call or a text message...

National Broadcasters Efficiency Review

The Department has undertaken an efficiency review of the National Broadcasters prior to 2019–20 Triennium funding.

Regional and Small Publishers Jobs and Innovation Package

The Government is investing more than $60 million in quality regional journalism.

Our Secretary

Secretary of the Department of Infrastructure, Transport, Regional Development and Communications, Mr Simon Atkinson.

Contact the NRS Helpdesk

The NRS has a Helpdesk to support users of the service.

NRS performance and reporting

We report on NRS provider performance.

Content Division

Senate order file listing for Content Division for file Listing: 1 January 2018 to 30 June 2018

Corporate Division

Senate order file listing for Corporate Division for file Listing: 1 January 2018 to 30 June 2018

Infrastructure and Consumer Division

Senate order file listing for Infrastructure and Consumer Division for file Listing: 1 January 2018 to 30 June 2018

Market Reforms Division

Senate order file listing for Market Reforms Division for file Listing: 1 January 2018 to 30 June 2018

Strategy and Research Division

Senate order file listing for Strategy and Research Division for file Listing: 1 January 2018 to 30 June 2018

Emergency calls (000)

Emergency services can be contacted through the NRS in life threatening or time critical situations.

Overseas calls and premium-rate numbers

When NRS calls are made to an overseas number or received from overseas, the numbers to use are sometimes different. You will need a suitable pre-paid calling card to make calls to overseas and...