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Contact the NRS Helpdesk

The NRS has a Helpdesk to support users of the service.

Overseas calls and premium-rate numbers

When NRS calls are made to an overseas number or received from overseas, the numbers to use are sometimes different. You will need a suitable pre-paid calling card to make calls to overseas and...

Our work

The BCAR is our in-house economic and statistical research unit. Its work supports fact-based policy development and advice within our department.

Organisational structure

Our organisational structure helps us deliver our strategic priorities.

Service features

Depending on your needs and situation, you can choose from a number of relay call options.

National Relay Service call numbers

All the numbers and access points for making a relay call.

Accessible television

Television captioning and audio description help people who have a hearing or vision impairment access television programs.

Voicing your concern

Find out where to raise an issue about advertising, domain names, media or illegal content.

Getting ready to connect to the NBN

Your current telephone and internet services will not be switched to the NBN automatically. Find out what steps you need to take to prepare for your switch to the NBN.

NBN Consumer Experience

New measures have been announced to provide consumers with more information and extra protections as they choose an internet plan and transition to the NBN.

Community radio

There are more than 400 licensed community radio stations in Australia. They operate under community radio licences, following the rules in the Broadcasting Services Act 1992.

We have developed consumer safeguards so phone companies supply reliable phone services. We also have rules to protect the needs of people with disabilities and people with life-threatening medical...

Digital dividend spectrum

Australia’s 'digital dividend' is the spectrum that was freed up for new uses by the switch from analogue to digital television.

Interactive Gambling

Interactive gambling consists of gambling activities which take place on broadcasting, datacasting and online platforms. We develop policy and regulations for interactive gambling services.