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NRS—Instruction sheet 3.4—NRS app (web browser Captioned Relay)—making a call

Published 4th Feb 2019

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This instruction sheet provides step by step instructions for making a call using the NRS app—captioned relay option using the National Relay Service.

NRS—Instruction sheet 3.1—NRS app (Internet Relay)—making a call

Published 4th Feb 2019

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This instruction sheet provides step by step instructions for making a call using the NRS app—internet relay option using the National Relay Service.

NRS—Instruction sheet 7.9—TTY Type and Listen—call to emergency services

Published 4th Feb 2019

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This instruction sheet provides step by step instructions for calling emergency services using the TTY type and listen call option using the National Relay Service.

NRS—Instruction sheet 7.7—TTY Type and Listen—making a call

Published 4th Feb 2019

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This instruction sheet provides step by step instructions for making a call using the TTY type and listen call option using the National Relay Service.

National Relay Service—terms and conditions

Published 4th Feb 2019

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By using the services provided by the NRS you are agreeing to these terms and conditions.

A call through the National Relay Service

Published 4th Feb 2019

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If you work in a contact centre or as a receptionist, you may occasionally receive calls from your customers through the National Relay Service (NRS). The NRS is an Australian Government initiative...

National Relay Service—overseas call rates

Published 4th Feb 2019

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Rates charged for overseas calls where an NRS account is used.

NRS—Instruction sheet 7.2—TTY Speak and Read—answering a call

Published 4th Feb 2019

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This instruction sheet provides step by step instructions for answering a call using the TTY speak and read call option using the National Relay Service.

National Relay Service—Quarterly Performance Report—Quarter 1, 2018–19

Published 26th Nov 2018

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This report reviews the performance of NRS providers for quarter 1, 2018–2019 against agreed service levels and key performance indicators, along with information provided in the data about how the...

National Relay Service—Speak and Listen—new profile request form

Published 15th Jan 2019

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Please use this form if you want to set up a NEW Speak and Listen profile with the National Relay Service. A call profile means that the relay officer understands any special communications needs...

National Relay Service account—change of details form

Published 16th Jan 2019

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Please use this form if you already have an account with the National Relay Service [NRS] and wish to change some of your details or cancel the account.

National Relay Service—TTY—new profile request form

Published 16th Jan 2019

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Please use this form if you are a new TTY user and you want to set up a profile with the National Relay Service. A call profile means that the relay officer understands what call option you are...

Accesshub is coming

23 January 2019

Australians who are deaf, hard of hearing and/or have a speech impairment will soon be able to find a range of communication resources in one place

NRS—Instruction sheet 4.2—Video Relay—answering a call

Published 4th Feb 2019

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This instruction sheet provides step by step instructions for answering a call using the video relay option using the National Relay Service.

National Relay Service account—new account form

Published 4th Feb 2019

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This form is to open an account with Australian Communication Exchange Ltd [ACN 003 0444 899] which provides the Relay component of the National Relay Service [NRS].

National Relay Service call numbers

All the numbers and access points for making a relay call.

NRS—fact sheet 4—video relay

Published 4th Feb 2019

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In video relay calls you sign your side of the conversation and the relay officer will sign the responses of the other person back to you.

Consultation on remaking of the Telstra Carrier Licence Conditions

Start/End Date: February 07, 2019 09:00 AEDT to February 22, 2019 17:00 AEDT

The Australian Government is seeking comments on the remaking of the Carrier Licence Conditions (Telstra Corporation Limited) Declaration 1997

NRS—Instruction sheet 2.1—SMS Relay—making a call

Published 4th Feb 2019

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This instruction sheet provides step by step instructions for making a call using the SMS relay option using the National Relay Service.

NRS—fact sheet 6—Speak and Listen

Published 4th Feb 2019

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In speak and listen calls you speak directly with the other person. The relay officer is on the line to re-speak any of your words as required. If using the NRS app you can also send and receive...