Consumer protection
We have developed consumer safeguards so phone companies supply reliable phone services. We also have rules to protect the needs of people with disabilities and people with life-threatening medical...
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Showing 20 of 152 results, most relevant first.
Have your say on the design of the Alternative Voice Services trials
20 December 2019
We are exploring alternative ways to deliver telephone services in rural and remote Australia.
Consultation on remaking of the Telstra Carrier Licence Conditions
Start/End Date: February 07, 2019 09:00 AEDT to February 22, 2019 17:00 AEDT
The Australian Government is seeking comments on the remaking of the Carrier Licence Conditions (Telstra Corporation Limited) Declaration 1997
Mobile black spot priority locations announced
5 April 2018
The Government has announced the locations that will receive new and improved mobile coverage in the latest round of the Mobile Black Spot Program.
Mobile Black Spot Program hits new milestone
16 July 2019
Over 700 mobile base stations have now been delivered under the Mobile Black Spot Program.
Factsheet - Communications during emergencies
Published
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The Australian Government understands the importance of having communications access particularly during emergency situations.
Factsheet - Temporary facilities during emergencies
Published
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Telecommunications services may be offline during or following bushfire emergencies for a number of reasons....
Fact sheet—Bushfire telecommunications—remediation activities
Published
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In response to the 2019–20 bushfire emergency, telecommunications carriers have been working in close coordination with Emergency Service Organisations (ESOs) and the Australian Defence Force to...
Communications access during the bushfire emergency
10 January 2020
Find out about your communications options in an emergency.
Funding of telecommunications consumer representation grants—Annual report 2018–19
Published
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Annual report for funding of telecommunications consumer representation grants for 2018–19.
Telecommunications consumer representation grants
Section 593 of the Telecommunications Act 1997 gives the Minister capacity to make grants of financial assistance to consumer bodies to support consumer representation in the telecommunications...
Contact the NRS Helpdesk
The NRS has a Helpdesk to support users of the service.
182 new base stations to keep regional Australians connected
21 April 2020
More Australians living in the regions will benefit from new and improved mobile coverage under Round 5 of the Mobile Black Spot Program.
Improving resilience of Australia’s telco networks
12 May 2020
The Government is increasing the resilience of Australia’s telecommunication networks, to help prevent, mitigate and manage outages during...
Consultation on design options for Round 5A of the Mobile Black Spot Program
Start/End Date: April 21, 2020 09:00 AEST to June 19, 2020 17:00 AEST
The Government is seeking feedback on the design of Round 5A of the Mobile Black Spot Program.
Improving resilience of Australia’s telco networks
The Government is increasing the resilience of Australia’s telecommunication networks, to help prevent, mitigate and manage outages during emergencies.
Telecommunications contract and grant registers
We maintain registers for the public-interest contracts and grants we administer.
NRS—Instruction sheet 6.1—Voice Relay—making a call
Published
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This instruction sheet provides step by step instructions for making a call using the voice relay option using the National Relay Service.
NRS—Instruction sheet 6.3—Voice Relay—call to emergency services
Published
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This instruction sheet provides step by step instructions for calling emergency services using the voice relay option using the National Relay Service.
Health research about electromagnetic energy
Published
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Electromagnetic energy (EME) is used to send and receive voice, data and video information. Travelling in the form of electromagnetic waves, EME is also known as electromagnetic radiation or...
