NRS Helpdesk open this weekend to assist CapTel users
30 January 2020
From Saturday the 1st of February 2020 captions will no longer be delivered on the CapTel handset.
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Minister Fletcher visits the NRS Ballarat call centre
30 January 2020
The Minister toured the facility and spoke to staff about their work in supporting NRS users.
File Listing: 1 July 2019 – 31 December 2019
Senate order file listing
Content Division
Senate order file listing for Content Division for file Listing: 1 July 2019 – 31 December 2019
Corporate Division
Senate order file listing for Corporate Division for file Listing: 1 July 2019 to 31 December 2019.
Infrastructure and Consumer Division
Senate order file listing for Infrastructure and Consumer Division for file Listing: 1 July 2019 to 31 December 2019
Market Reforms Division
Senate order file listing for Market Reforms Division for file Listing: 1 July 2019 to 31 December 2019
Strategy and Research Division
Senate order file listing for Strategy and Research Division for file Listing: 1 July 2019 to 31 December 2019
File listing
Senate Order on Indexed Lists of departmental files
National Relay Service
The National Relay Service (NRS) is a government initiative that allows people who are deaf, hard of hearing and/or have a speech impairment to make and receive phone calls.
Q&A: Extension of CapTel services
4 February 2020
CapTel services have temporarily been extended.
Arts Division
Senate order file listing for Arts Division for file Listing: 1 July 2019 to 31 December 2019.
NRS—instruction sheet 1.1—NRS Chat—making a call
Published
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This instruction sheet provides step by step instructions for making a call using the NRS chat option using the National Relay Service.
NRS—instruction sheet 5.1—NRS Captions—making a call
Published
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This instruction sheet provides step by step instructions for making a call using the NRS captions option using the National Relay Service.
NRS—an introduction to relay calls
Published
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If you have difficulty hearing or speaking to people who use a phone, the National Relay Service (NRS) can help.
NRS—fact sheet 3—NRS app
Published
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The NRS app allows users to access a number of call options, including NRS Chat, Voice Relay and NRS Captions. An Apple or Android smartphone or tablet and an internet connection is needed to...
NRS—fact sheet 6—Voice Relay
Published
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In Voice Relay calls you speak directly with the other person. The relay officer is on the line to re-speak any of your words as required. This NRS call option is helpful for anyone who is hard to...
NRS—Instruction sheet 6.1—Voice Relay—making a call
Published
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This instruction sheet provides step by step instructions for making a call using the voice relay option using the National Relay Service.
Funding of telecommunications consumer representation grants—Annual report 2018–19
Published
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Annual report for funding of telecommunications consumer representation grants for 2018–19.
Telecommunications consumer representation grants
Section 593 of the Telecommunications Act 1997 gives the Minister capacity to make grants of financial assistance to consumer bodies to support consumer representation in the telecommunications...
