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Telstra's separation framework

As the National Broadband Network (NBN) is built across Australia, NBN Co Ltd will take over most of Telstra’s fixed phone lines.

Mobile services and coverage

Mobile phone services are available in urban areas, many regional areas, and along national and regional highways. Mobile phone services currently reach 99 per cent of the Australian population.

Mobile premium services

Mobile premium services have phone numbers that start with 19. They can be very expensive.

Phone numbers

Phone numbers are something most Australians use every day. There are rules about how phone numbers are given out and transferred, to make sure the numbering system works smoothly and efficiently.

Calling emergency services

There are three options for calling the police, fire or ambulance in an emergency:...

Phone bills and charges

Access to telecommunications services is important to everyone. There are a range of measures supporting access to reasonably priced services as well as ways you can avoid unexpected high charges.

Services for people with disability

We advise the government about helping people with a disability, and those with a medical condition to make the most of the phone services they want and need.

Access to specialist phone equipment

Some people need specialist equipment to make a phone call.

Spectrum licences

The Australian Communications and Media Authority (ACMA) issues spectrum licences and manages the reallocation and renewal process.

Commercial radio

Commercial radio is a free-to-air service. Commercial radio programs must comply with conditions in the station’s licence, ACMA program standards, and industry codes of practice.

Digital radio services have commenced in some parts of Australia, where they operate alongside existing analogue AM and FM radio services. While digital radio technology offers higher audio quality...

Spectrum review

The spectrum review looked at the changes needed to cope with the increase in demand for spectrum and changes in technology, markets and consumer preferences.

Interference to radio communications

The Australian Government has strict rules in place to try to avoid interference with emergency services communications and for television, radio or phone reception.

Australia Post

Australia’s postal market is open to any business for most postal services, although the main postal service for letters is Australia Post.

International post

Agreements between national governments and postal operators provide for the efficient delivery of international mail.

Sports reporting in Australia

Sports reporting in Australia is covered by a Voluntary Code of Practice for Sports News Reporting.

Digital TV

Australia has achieved a historic switchover from analog to digital-only free-to-air TV transmissions. Everyone can now enjoy high quality television services anywhere in Australia.

Community TV

Community television services currently have temporary access to spectrum to broadcast to three mainland state capitals.

Reception issues

Smaller or more isolated Australian communities can provide their own retransmission equipment to receive and locally retransmit a broadcasting service (radio or television).