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On 7 April 2009, the Australian Government announced it would establish a new company, NBN Co Limited (NBN Co), to build and operate a new high-speed, wholesale-only, open-access National Broadband...

Migration of monitored fire alarm and lift phone services good practice guide

Published 21st Feb 2019

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The Migration of Monitored Fire Alarm and Lift Phone Services Good Practice Guide sets out the roles and responsibilities of each party involved in the migration process, the actions required to...

Getting ready to connect to the NBN

Published 20th May 2020

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Your current telephone and internet services will not be switched to the NBN automatically. Read about what steps you need to take to prepare for your switch to the NBN.

Medical alarms, autodiallers and emergency buttons

Published 20th May 2020

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Medical alarms, autodiallers and emergency buttons that use a fixed line connection need to be migrated to the National Broadband Network, or an alternative operating platform, before your existing...

Your home phone and the NBN

Published 20th May 2020

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The National Broadband Network (NBN) is a major upgrade to Australia's national telecommunications infrastructure, and will deliver fast broadband to all Australian homes and businesses. In NBN...

Power outages and the NBN

Published 20th May 2020

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Equipment connected over the National Broadband Network will not work during a power outage. Read about how to plan for power outages and emergencies.

Getting assistance with your NBN service

Published 20th May 2020

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If you have a concern or complaint about the installation, connection, repair or operation of your internet or phone services provided over the NBN, you should contact your service provider. Read...

Connecting to the NBN

Published 20th May 2020

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Once you've selected your preferred provider for services over the NBN and signed up for a plan that suits your needs, your provider will work with NBN Co Ltd on your behalf to arrange the...

Migration Assurance Framework—Telecommunications industry guide

Published 13th Oct 2020

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Migration Assurance Framework updated to reflect updated self-installation processes...

Measuring Australia's fixed broadband performance—compendium

Published 22nd Dec 2020

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This document consolidates the fact sheets on Australia’s fixed broadband performance that have been released in 2020 by the Bureau of Communications and Arts Research.

Declaration that the NBN should be treated as built and fully operational

Published 23rd Dec 2020

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On 11 December 2020, the Minister for Communications, Cyber Safety and the Arts, the Hon Paul Fletcher MP, declared that the National Broadband Network (NBN) should be treated as built and fully...

International comparison of fixed broadband performance—data consumption

Published 27th Jan 2021

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This document consolidates the fact sheets on Australia’s fixed broadband performance that have been released in 2020 by the Bureau of Communications and Arts Research.