The telephone is one of the main ways Australians stay in touch. Our role is to advise the Australian Government about how all Australians can have reasonable access to a standard, reliable...
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People with a standard fixed-line phone can choose one provider for their line rental and local phone calls and another long-distance calls, international calls and calls to mobile phones. This is...
As the National Broadband Network (NBN) is built across Australia, NBN Co Ltd will take over most of Telstra’s fixed phone lines.
Mobile phone services are available in urban areas, many regional areas, and along national and regional highways. Mobile phone services currently reach 99 per cent of the Australian population.
Mobile premium services have phone numbers that start with 19. They can be very expensive.
Phone numbers are something most Australians use every day. There are rules about how phone numbers are given out and transferred, to make sure the numbering system works smoothly and efficiently.
There are three options for calling the police, fire or ambulance in an emergency:...
Access to telecommunications services is important to everyone. There are a range of measures supporting access to reasonably priced services as well as ways you can avoid unexpected high charges.
We advise the government about helping people with a disability, and those with a medical condition to make the most of the phone services they want and need.
Some people need specialist equipment to make a phone call.
We maintain registers for the public-interest contracts and grants we administer.
The Universal Service Obligation (USO) is a long-standing consumer protection that ensures everyone has access to landline telephones and payphones regardless of where they live or work.
The Government has announced a new Universal Service Guarantee that will ensure all Australians have access to voice and broadband services.
If you are receiving unwanted communications, the options available to you differ depending on the type of communication you are receiving (for example, whether it is a phone call or a text message...
Section 593 of the Telecommunications Act 1997 gives the Minister capacity to make grants of financial assistance to consumer bodies to support consumer representation in the telecommunications...
Advances in technology have improved the range of accessible services for people who are deaf, hard of hearing and/or have a speech impairment.
Triple Zero (000) is the number most Australians will use to call the police, fire or ambulance in an emergency.
The Government has committed $380 million over six rounds to the Mobile Black Spot Program (the Program). Applications for Round 5 of the Program closed on 26 September 2019, with applications now...
The National Relay Service (NRS) is a government initiative that allows people who are deaf, hard of hearing and/or have a speech impairment to make and receive phone calls.
The NRS has a Helpdesk to support users of the service.
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