Search

Showing 20 of 166 results, most relevant first.

Explanatory Statement—Telecommunications (Carrier Licence Charges) (Paragraph 15(1)(D)) Determination 2019 (No. 1)

Published 5th Mar 2019

Download PDF (31.32 KB)

application/vnd.openxmlformats-officedocument.wordprocessingml.document

Section 15 of the Telecommunications (Carrier Licence Charges) Act 1997 (the Act) sets out the method of calculating annual charges that apply to the carrier licences held by telecommunications...

Telecommunications consumer representation grants

Section 593 of the Telecommunications Act 1997 gives the Minister capacity to make grants of financial assistance to consumer bodies to support consumer representation in the telecommunications...

Telecommunications (Carrier Licence Charges) (Paragraph 15(1)(D)) Determination 2019 (No. 1)

Published 5th Mar 2019

Download PDF (67.44 KB)

Download DOC (26.61 KB)

I, MITCH FIFIELD, Minister for Communications and the Arts, under paragraph 15(1)(d) of the Telecommunications (Carrier Licence Charges) Act 1997, determine that the estimated total amount of...

$160 million to eliminate more mobile black spots

20 March 2019

A further $160 million is being invested in two new funding rounds of the Mobile Black Spot Program.

NRS—Instruction sheet 7.4—TTY Type and Read—making a call

Published 4th Apr 2019

Download PDF (273.81 KB)

Download DOC (112.12 KB)

This instruction sheet provides step by step instructions for making a call using the TTY type and read call option using the National Relay Service.

National Relay Service privacy policy

Published 4th Apr 2019

Download PDF (178.81 KB)

Download DOC (96.58 KB)

In order to provide you with services, the NRS asks its users to provide certain personal information including name, address, and your contact details including TTY, phone and fax numbers and...

National Relay Service complaints policy

Published 4th Apr 2019

Download PDF (252.94 KB)

Download DOC (103.63 KB)

The NRS complaints policy seeks to ensure a fair and effective response where anyone has a concern or complaint about the NRS. The policy also helps the NRS listen to customers, learn from...

Accesshub

Advances in technology have improved the range of accessible services for people who are deaf, hard of hearing and/or have a speech impairment.

Privacy impact assessment

Published 21st May 2019

Download PDF (296.97 KB)

Download DOC (136.76 KB)

The Department of Communications and the Arts (the department) is implementing arrangements that will improve the accuracy of location information provided by callers from mobile phones to the...

Emergency calls

Triple Zero (000) is the number most Australians will use to call the police, fire or ambulance in an emergency.

National Relay Service—quarterly performance report—quarter 3, 2018–19

Published 5th Jun 2019

Download PDF (372.71 KB)

Download DOC (245.48 KB)

The National Relay Service (NRS) providers are required to submit activity and performance data to the Department of Communications and the Arts (the Department) each quarter. These reports are...

FAQs: National Relay Service

Published 12th Jun 2019

Download PDF (124.54 KB)

Download DOC (105.11 KB)

There will be a new provider for the National Relay Service from 1 October 2019. Here are some frequently asked questions about the changes to the service.

A new vision for telecommunications in the Asia-Pacific

27 June 2019

Asia-Pacific ICT Ministers met in Singapore this week to celebrate the Asia-Pacific Telecommunity’s (APT) 40th anniversary and set the region’s...

Mobile Black Spot Program hits new milestone

16 July 2019

Over 700 mobile base stations have now been delivered under the Mobile Black Spot Program.

Contact the NRS Helpdesk

The NRS has a Helpdesk to support users of the service.

Telecommunications (Revocation of International Mobile Roaming Industry Standard) Direction 2019 – Explanatory Statement – Exposure Draft

Published 9th Aug 2019

Download PDF (153.33 KB)

Download DOC (22.99 KB)

Exposure draft of the Explanatory Statement accompanying the draft Ministerial Direction to the ACMA directing it to revoke the Telecommunications (International Mobile Roaming) Industry Standard...

Telecommunications (Revocation of International Mobile Roaming Industry Standard) Direction 2019 – Exposure Draft

Published 9th Aug 2019

Download PDF (152.74 KB)

Download DOC (2.59 MB)

Exposure draft of a Ministerial Direction to the ACMA directing it to revoke the Telecommunications (International Mobile Roaming) Industry Standard 2013....

National Relay Service

The National Relay Service (NRS) is a government initiative that allows people who are deaf, hard of hearing and/or have a speech impairment to make and receive phone calls.