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Privacy impact assessment

Published 18th Nov 2020

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The Department of Infrastructure, Transport, Regional Development and Communications (the department) is implementing arrangements that will improve the accuracy of location information provided by...

Consultation on draft grant opportunity guidelines for Round 5A of the Mobile Black Spot Program

Start/End Date: October 21, 2020 09:00 AEDT to November 04, 2020 17:00 AEDT

The Government is seeking community and industry feedback on the draft grant opportunity guidelines for Round 5A of the Mobile Black Spot Program.

Advanced Mobile Location

16 December 2020

Advanced Mobile Location has been deployed in Australia

Market research—natural disasters and telecommunications

As part of the communications awareness and coordination component of the Strengthening Telecommunications Against Natural Disasters (STAND) package, market research has recently been undertaken on...

Market research—natural disasters and telecommunications

Published 18th Dec 2020

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This report outlines the research approach and key findings from market research conducted on the community’s understanding and preparedness for a telecommunications outage during an...

Applications now open for Round 5A of the Mobile Black Spot Program

22 December 2020

Mobile Network Operators and Mobile Network Infrastructure Providers are encouraged to submit applications for funding to deliver new and improved...

National Relay Service privacy policy

Published 20th Jan 2021

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In order to provide you with services, the NRS asks its users to provide certain personal information including name, address, and your contact details including TTY, phone and fax numbers and...

Telco tips for small businesses

Published 21st Jan 2021

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We know it’s critical to find the right telco products and services for your business; and to know what to do when things go wrong.

Telco tips for small businesses

22 January 2021

Follow these handy tips when choosing and managing telco products and services for your business.

Trialling alternative voice services in regional and remote Australia

22 January 2021

The Australian Government’s Alternative Voice Services Trials Program took a step further today, with NBN Co, Concerotel and Zetifi announced as...

Telecommunications consumer representation grants

Section 593 of the Telecommunications Act 1997 gives the Minister capacity to make grants of financial assistance to consumer bodies to support consumer representation in the telecommunications...

Improving the telecommunications powers and immunities framework

Start/End Date: September 16, 2020 09:00 AEST to October 30, 2020 17:00 AEDT

The Australian Government is seeking comments on what reforms are required that would ensure the powers and immunities framework continues to meet the needs of modern Australia.

What is the Government doing to strengthen telecommunications resilience?

The Government has committed $37.1 million through the Strengthening Telecommunications Against Natural Disasters (STAND) package to improve the resilience of Australia’s communications networks in...

Accesshub

Welcome to the Accesshub pages.

National Relay Service

If you are deaf and/or find it hard hearing or speaking with people who use a phone, the National Relay Service (NRS) can help you.

Consumer protection

We have developed consumer safeguards so phone companies supply reliable phone services. We also have rules to protect the needs of people with disabilities and people with life-threatening medical...

Travel tips: How to stay connected these holidays

1 April 2021

Follow these steps to stay connected even if communication networks go down while travelling.

Amendments to the telecommunications carrier powers and immunities framework—Tranche One

Start/End Date: March 01, 2021 09:00 AEDT to April 09, 2021 17:00 AEST

The Australian Government is seeking comments on proposed amendments that could better balance and modernise the operation of the carrier powers and immunities framework.

What is the Government doing to strengthen telecommunications resilience?

Start/End Date: March 19, 2021 09:00 AEDT to April 07, 2021 17:00 AEST

The Government has committed $37.1 million through the Strengthening Telecommunications Against Natural Disasters (STAND) package to improve the resilience of Australia's communications networks in bushfire and disaster prone areas.

Peri-Urban Mobile Program

The Peri-Urban Mobile Program delivers funding to improve mobile connectivity in bushfire prone areas on the peri-urban fringe of Australia’s major cities.