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NRS—fact sheet 6—Speak and Listen

Published 4th Feb 2019

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In speak and listen calls you speak directly with the other person. The relay officer is on the line to re-speak any of your words as required. If using the NRS app you can also send and receive...

Explanatory Statement—Telecommunications (Carrier Licence Charges) (Paragraph 15(1)(D)) Determination 2019 (No. 1)

Published 5th Mar 2019

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Section 15 of the Telecommunications (Carrier Licence Charges) Act 1997 (the Act) sets out the method of calculating annual charges that apply to the carrier licences held by telecommunications...

Telecommunications consumer representation grants

Section 593 of the Telecommunications Act 1997 gives the Minister capacity to make grants of financial assistance to consumer bodies to support consumer representation in the telecommunications...

Telecommunications (Carrier Licence Charges) (Paragraph 15(1)(D)) Determination 2019 (No. 1)

Published 5th Mar 2019

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I, MITCH FIFIELD, Minister for Communications and the Arts, under paragraph 15(1)(d) of the Telecommunications (Carrier Licence Charges) Act 1997, determine that the estimated total amount of...

$160 million to eliminate more mobile black spots

20 March 2019

A further $160 million is being invested in two new funding rounds of the Mobile Black Spot Program.

NRS—Instruction sheet 7.4—TTY Type and Read—making a call

Published 4th Apr 2019

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This instruction sheet provides step by step instructions for making a call using the TTY type and read call option using the National Relay Service.

National Relay Service privacy policy

Published 4th Apr 2019

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In order to provide you with services, the NRS asks its users to provide certain personal information including name, address, and your contact details including TTY, phone and fax numbers and...

National Relay Service complaints policy

Published 4th Apr 2019

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The NRS complaints policy seeks to ensure a fair and effective response where anyone has a concern or complaint about the NRS. The policy also helps the NRS listen to customers, learn from...

Accesshub

Advances in technology have improved the range of accessible services for people who are deaf, hard of hearing and/or have a speech impairment.

Privacy impact assessment

Published 21st May 2019

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The Department of Communications and the Arts (the department) is implementing arrangements that will improve the accuracy of location information provided by callers from mobile phones to the...

Emergency calls

Triple Zero (000) is the number most Australians will use to call the police, fire or ambulance in an emergency.

NRS Performance & Reporting

We report on NRS provider performance.

National Relay Service—quarterly performance report—quarter 3, 2018–19

Published 5th Jun 2019

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The National Relay Service (NRS) providers are required to submit activity and performance data to the Department of Communications and the Arts (the Department) each quarter. These reports are...

FAQs: National Relay Service

Published 12th Jun 2019

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There will be a new provider for the National Relay Service from 1 October 2019. Here are some frequently asked questions about the changes to the service.