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Factsheet - Communications during emergencies

Published 10th Jan 2020

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The Australian Government understands the importance of having communications access particularly during emergency situations.

Factsheet - Temporary facilities during emergencies

Published 10th Jan 2020

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Telecommunications services may be offline during or following bushfire emergencies for a number of reasons....

Fact sheet—Bushfire telecommunications—remediation activities

Published 16th Jan 2020

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In response to the 2019–20 bushfire emergency, telecommunications carriers have been working in close coordination with Emergency Service Organisations (ESOs) and the Australian Defence Force to...

Communications access during the bushfire emergency

10 January 2020

Find out about your communications options in an emergency.

Funding of telecommunications consumer representation grants—Annual report 2018–19

Published 11th Feb 2020

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Annual report for funding of telecommunications consumer representation grants for 2018–19.

182 new base stations to keep regional Australians connected

21 April 2020

More Australians living in the regions will benefit from new and improved mobile coverage under Round 5 of the Mobile Black Spot Program.

Improving resilience of Australia’s telco networks

12 May 2020

The Government is increasing the resilience of Australia’s telecommunication networks, to help prevent, mitigate and manage outages during...

Telecommunications contract and grant registers

We maintain registers for the public-interest contracts and grants we administer.

NRS—Instruction sheet 6.1—Voice Relay—making a call

Published 6th Jul 2020

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This instruction sheet provides step by step instructions for making a call using the voice relay option using the National Relay Service.

NRS—Instruction sheet 6.3—Voice Relay—call to emergency services

Published 6th Jul 2020

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This instruction sheet provides step by step instructions for calling emergency services using the voice relay option using the National Relay Service.

Health research about electromagnetic energy

Published 17th Jul 2020

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Electromagnetic energy (EME) is used to send and receive voice, data and video information. Travelling in the form of electromagnetic waves, EME is also known as electromagnetic radiation or...

5G mobile networks

Published 17th Jul 2020

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5G is the next generation of mobile network technology and is expected to provide improved: downloads—speeds many times faster than 4G technology, latency—sending and receiving information from...

Safety of mobile phone networks

Published 17th Jul 2020

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Mobile phones and other wireless devices are an essential part of the daily work and home lives of all Australians, so it's important for the Australian Government to regulate the industry. The...

Alternative Voice Services Trials underway

4 August 2020

Applications are now open to the AVST program

Consultation on Alternative Voice Services Trials

Start/End Date: December 20, 2019 15:00 AEDT to February 07, 2020 17:00 AEDT

We are seeking comments on the proposed design of trials to explore new ways of delivering phone services in the rural and remote Australia.

Phone numbers

Phone numbers are something most Australians use every day. There are rules about how phone numbers are given out and transferred, to make sure the numbering system works smoothly and efficiently.