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National Relay Service—quarterly performance report—quarter 4, 2018–19

Published 19th Aug 2019

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The National Relay Service (NRS) providers are required to submit activity and performance data to the Department of Communications and the Arts each quarter. These reports are used to review the...

National Relay Service call numbers

All the numbers and access points for making a relay call.

Consumer protection

We have developed consumer safeguards so phone companies supply reliable phone services. We also have rules to protect the needs of people with disabilities and people with life-threatening medical...

Health research about electromagnetic energy

Published 5th Dec 2019

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Electromagnetic energy (EME) is used to send and receive voice, data and video information. Travelling in the form of electromagnetic waves, EME is also known as electromagnetic radiation or...

5G mobile networks

Published 5th Dec 2019

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5G is the next generation of mobile network technology and is expected to provide improved: downloads—speeds many times faster than 4G technology, latency—sending and receiving information from...

Safety of mobile phone networks

Published 5th Dec 2019

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Mobile phones and other wireless devices are an essential part of the daily work and home lives of all Australians, so it's important for the Australian Government to regulate the industry. The...

Have your say on the design of the Alternative Voice Services trials

20 December 2019

We are exploring alternative ways to deliver telephone services in rural and remote Australia.

Consultation on remaking of the Telstra Carrier Licence Conditions

Start/End Date: February 07, 2019 09:00 AEDT to February 22, 2019 17:00 AEDT

The Australian Government is seeking comments on the remaking of the Carrier Licence Conditions (Telstra Corporation Limited) Declaration 1997

Mobile black spot priority locations announced

5 April 2018

The Government has announced the locations that will receive new and improved mobile coverage in the latest round of the Mobile Black Spot Program.

Mobile Black Spot Program hits new milestone

16 July 2019

Over 700 mobile base stations have now been delivered under the Mobile Black Spot Program.

Factsheet - Communications during emergencies

Published 10th Jan 2020

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The Australian Government understands the importance of having communications access particularly during emergency situations.

Factsheet - Temporary facilities during emergencies

Published 10th Jan 2020

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Telecommunications services may be offline during or following bushfire emergencies for a number of reasons....

Fact sheet—Bushfire telecommunications—remediation activities

Published 16th Jan 2020

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In response to the 2019–20 bushfire emergency, telecommunications carriers have been working in close coordination with Emergency Service Organisations (ESOs) and the Australian Defence Force to...

Communications access during the bushfire emergency

10 January 2020

Find out about your communications options in an emergency.

NRS Performance & Reporting

We report on NRS provider performance.

National Relay Service

The National Relay Service (NRS) is a government initiative that allows people who are deaf, hard of hearing and/or have a speech impairment to make and receive phone calls.