Freedom of Information disclosure log
We publish a disclosure log on our website to meet the requirements of the Freedom of Information Act 1982 section 11C. The disclosure log lists information that has been released in response to an...
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Our diversity and graduates
We embrace diversity and value the contributions our graduates and staff bring from different backgrounds, experiences and perspectives....
Consultation on a new Digital Technology Hub
Start/End Date: January 30, 2020 14:00 AEDT to February 21, 2020 17:00 AEDT
We are seeking feedback on the design and implementation of an online Digital Technology Hub
Contact us
We welcome your general enquiries, compliments and complaints.
NBN boosts capacity for Australians working at home
18 March 2020
Additional bandwidth to support network performance for Australians working at home during COVID-19.
Contact the NRS Helpdesk
The NRS has a Helpdesk to support users of the service.
COVID-19 will affect NRS Video Relay service wait times
23 March 2020
Due to staff shortages arising from COVID-19, Video Relay is operating with reduced staff. As a result, Video Relay will experience longer than...
Tech sector & Government back Australian businesses during COVID-19
24 March 2020
A new website has been launched to by the technology sector to support Australian businesses with staff working remotely during the COVID-19...
Emergency calls (000)
Emergency services can be contacted through the NRS in life threatening or time critical situations.
NBN Co boosts data for rural and regional customers
25 March 2020
Sky Muster satellite customers will soon have access to more data, thanks to new enhancements designed to keep communities connected during COVID...
COVID-19 update 2
24 March 2020
Update on the National Relay Service (NRS) and arrangements for users.
Service features
Depending on your needs and situation, you can choose from a number of relay call options.
Consultation on the remaking of Telstra Corporation (Ownership—Interests in Shares) Regulations
Start/End Date: October 24, 2018 09:00 AEDT to November 06, 2018 17:00 AEDT
The Australian Government is seeking comments on the remaking of the Telstra Corporation (Ownership—Interests in Shares) Regulations 1997. The Regulations are due to sunset in April 2019.
Ministerial statement
In December last year the Morrison Government announced it would commence a staged approach to reform media regulation towards an end state of a platform-neutral regulatory framework, covering both...
Broadcast and Content Reform Package
The Government is putting a comprehensive package of reforms into place that will support Australia's broadcast sector.
ABC and SBS board appointments
Current regulation requires that a merit-based selection process is used to appoint non-executive directors to the boards of the ABC and SBS, including their Chairs.
Classification Review extended due to COVID-19
The reporting date for the review of classification regulation has been extended to 31 May 2020.
NRS—instruction sheet 1.2—NRS Chat—answering a call
Published
Download PDF (351.6 KB) 
Download DOC (305.47 KB)
This instruction sheet provides step by step instructions for answering a call using the NRS chat option using the National Relay Service.
Supporting Australian stories on our screens—options paper
Start/End Date: April 15, 2020 09:00 AEST to June 12, 2020 17:00 AEST
The Government is seeking community and industry feedback on options to support Australian stories on our screens in a modern, multi-platform environment.
182 new base stations to keep regional Australians connected
21 April 2020
More Australians living in the regions will benefit from new and improved mobile coverage under Round 5 of the Mobile Black Spot Program.
