COVID-19 will affect NRS Video Relay service wait times
23 March 2020
Due to staff shortages arising from COVID-19, Video Relay is operating with reduced staff. As a result, Video Relay will experience longer than...
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Showing 12 of 32 results, most relevant first.
COVID-19 update 2
24 March 2020
Update on the National Relay Service (NRS) and arrangements for users.
National Relay Service app
11 June 2020
As COVID-19 restrictions begin to ease, remember that you can access some of your favourite National Relay Service (NRS) call options on the go...
How to change a blurry background in Skype when making Video Relay calls through the NRS
29 June 2020
If you use Auslan and make Video Relay calls through the National Relay Service (NRS), you may have noticed that Skype has recently changed the way...
Planned maintenance for NRS Chat and NRS Captions calls
15 July 2020
The National Relay Service (NRS) internet call options will be offline for maintenance at 3am (AEST) on 17 July 2020.
You spoke, we listened – changes to NRS Chat and NRS Captions
16 October 2020
From Tuesday, 20 October, the National Relay Service (NRS) operator, Concentrix, is making changes to improve the look of NRS Chat and NRS Captions...
Improvements to Voice Relay emergency calls through the NRS
6 July 2020
The National Relay Service (NRS) is making a small change to Voice Relay to improve the handling of emergency calls, which will enable the NRS to...
User registration for the National Relay Service is coming
4 November 2020
You will soon need to register to continue to use the National Relay Service (NRS) to make calls.
Registration for National Relay Service users now open
20 January 2021
From Wednesday 20 January 2021, registration is open so that users can continue using the National Relay Service after 20 April 2021.
Auslan video on National Relay Service user registration requirements
20 January 2021
Information about user registration for the National Relay Service (NRS) is now available in Auslan.
National Relay Service user registration opens soon
12 January 2021
If you use the National Relay Service (NRS), you will soon need to register to continue to use the service to make and receive calls.
We want to hear from you — NRS user surveys coming soon
29 January 2021
Surveys will commence on 1 February 2021 and will run until 14 February 2021.
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