Accesshub: helping you communicate
6 February 2019
New webpages have been launched to help Australians who are deaf, hard of hearing and/or have speech impairment communicate with their friends,...
Search
Showing 20 of 51 results, most relevant first.
New Video Relay video resources available
5 June 2019
We’ve launched two new videos today on Accesshub to help step you through the process of setting up and making a Video Relay call.
New provider for the National Relay Service
12 June 2019
The department has awarded Concentrix Services Pty Ltd the new contract to deliver the National Relay Service (NRS), following a limited tender...
The NRS Helpdesk is here for you
29 July 2019
Need some advice about the National Relay Service (NRS) or finding the information you need on Accesshub? Want to provide feedback or raise a...
Introducing the new Affordable Access website
8 August 2019
Have you checked out the mainstream communication options pages on Accesshub?
Contacting emergency services through the NRS
20 August 2019
Learn how to connect in an emergency through the National Relay Service (NRS)
Frequently Asked Questions—Withdrawal of National Relay Service support for CapTel handsets
Published
Download PDF (790.56 KB) 
Download DOC (232.67 KB)
Frequently Asked Questions about the Withdrawal of National Relay Service support for CapTel handsets. Please note that the pdf version of this document may not meet WCAG 2.0 Level AA requirements...
Do you or someone you know use a CapTel handset?
9 October 2019
From 1 February 2020, the National Relay Service (NRS) will no longer support the CapTel handset.
Transition of SMS Relay and TTY National Relay Service options
15 November 2019
Important information for SMS Relay and TTY users.
NRS—instruction sheet 2.2—SMS Relay—answering a call
Published
Download PDF (253.99 KB) Download DOC (148.33 KB)
This instruction sheet provides step by step instructions for answering a call using the SMS relay option using the National Relay Service.
NRS—instruction sheet 2.3—SMS Relay—call to emergency services
Published
Download PDF (197.85 KB) Download DOC (254.32 KB)
This instruction sheet provides step by step instructions for calling emergency services using the SMS relay option using the National Relay Service.
NRS—instruction sheet 2.4—SMS Relay (Text and Listen)—making a call
Published
Download PDF (354.85 KB) Download DOC (222.59 KB)
Instructions on how to make a call using SMS relay text and listen.
NRS—instruction sheet 2.5—SMS Relay (Text and Listen)—answering a call
Published
Download PDF (252.38 KB) Download DOC (154.82 KB)
Information on how to receive an SMS Relay (Text and Listen) call through the National Relay Service (NRS).
NRS—Instruction sheet 2.6—SMS Relay (Text and Listen)—call to emergency services
Published
Download PDF (257.25 KB) Download DOC (257.3 KB)
Instructions on how to make a call to emergency services using SMS Relay (Text and Listen).
NRS—instruction sheet 7.5—TTY Type and Read—answering a call
Published
Download PDF (307.68 KB) Download DOC (192.07 KB)
This instruction sheet provides step by step instructions for answering a call using the TTY type and read call option using the National Relay Service.
NRS—instruction sheet 7.4—TTY Type and Read—making a call
Published
Download PDF (328.11 KB) Download DOC (218.35 KB)
This instruction sheet provides step by step instructions for making a call using the TTY type and read call option using the National Relay Service.
NRS—instruction sheet 7.6—TTY Type and Read—call to emergency services
Published
Download PDF (342.43 KB) Download DOC (238.77 KB)
This instruction sheet provides step by step instructions for making a call to emergency services using the TTY type and read call option using the National Relay Service.
NRS—instruction sheet 7.1—TTY Speak and Read—making a call
Published
Download PDF (442.95 KB) Download DOC (249.02 KB)
This instruction sheet provides step by step instructions for making a call using the TTY speak and read call option using the National Relay Service.
NRS—instruction sheet 7.3—TTY Speak and Read—call to emergency services
Published
Download PDF (286.48 KB) Download DOC (249.65 KB)
This instruction sheet provides step by step instructions for making a call to emergency services using the TTY speak and read call option using the National Relay Service.
NRS—instruction sheet 7.2—TTY Speak and Read—answering a call
Published
Download PDF (450.06 KB) Download DOC (261.86 KB)
This instruction sheet provides step by step instructions for answering a call using the TTY speak and read call option using the National Relay Service.
