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These Guidelines were released by the Department of Communications and the Arts on 26 February 2016 to assist mobile network operators and mobile network infrastructure providers to prepare and...

Explanatory Statement for Determination under Paragraph (15)(d) No. 1 of 2016 of the Telecommunications (Carrier Licence Charges) Act 1997

Published 7th Mar 2016

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The Determination sets out the amount for the purposes outlined in paragraph 15(1)(d) of the Act (i.e. the amount determined to be ‘the estimated total amount of grants likely to be made during the...

Review of the National Triple Zero (000) Operator

Published 4th May 2016

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A mix of qualitative and quantitative research activities to explore community views in relation to the Triple Zero service.

Review of the National Triple Zero (000) Operator—implementation plan

Published 6th May 2016

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For over 50 years, the Triple Zero (000) emergency call service has remained a reliable and highly trusted service within the Australian community. In 2014, a Review of the national Triple Zero...

Consumer representation: Review of section 593 of the Telecommunications Act 1997

Published 29th Jun 2017

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This is the report of the review done by us on the effectiveness of section 593 of the Telecommunications Act 1997 (Telco Act). The review had a particular focus on grants funding allocated to the...

Annual Report on Telecommunications Consumer Representation Grants 2015-16

Published 1st Mar 2017

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Explanatory Statement - Determination Under Paragraph 15(1)(d) No 1 of 2017

Published 1st Mar 2017

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National Relay Service quarterly performance report—quarter 2, 2016–2017

Published 22nd Mar 2017

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This report reviews the performance of NRS providers for quarter 2, 2016–2017 against agreed service levels and key performance indicators, along with information provided in the data about how the...

Communications accessibility: 2016 and beyond: consultation outcomes—reform of National Relay Service

Published 5th Sep 2018

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For those whose preferred language is Auslan, summary information on the Implementation Plan for reforms of the National Relay Service is included in the Auslan video on the Department's website at...

Communications accessibility: 2016 and beyond: Consultation outcomes - Reform of National Relay Service―implementation plan

Published 23rd Jun 2017

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This paper provides an implementation plan for reforms of the National Relay Service coming from the consultation process, Communications Accessibility: 2016 and beyond.

Mobile Black Spot Program—Government Priority Locations

Published 11th May 2017

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The Australian Government has allocated $60 million (GST exclusive) to the Mobile Black Spot Program to target 125 specific priority locations. An excel version of this document is available.

National Relay Service quarterly performance report—quarter 3, 2016–2017

Published 1st Jun 2017

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This report reviews the performance of NRS providers for quarter 3, 2016–2017 against agreed service levels and key performance indicators, along with information provided in the data about how the...

Migration Assurance Framework—Telecommunications industry guide

Published 21st Aug 2017

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The National Broadband Network (NBN) is a major upgrade to Australia’s fixed line telephone and internet infrastructure, which will support all Australian premises to access high speed broadband...

National Relay Service quarterly performance report—quarter 4, 2016–2017

Published 5th Sep 2017

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This report reviews the performance of NRS providers for quarter 4, 2016–2017 against agreed service levels and key performance indicators, along with information provided in the data about how the...