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Who we are

Our role is to provide an environment in which all Australians can access and benefit from communications services, creative experiences and culture.Our purposes are to enable all Australians to...

Consumer Safeguards Review

The Government is reviewing Australia’s telecommunications consumer safeguards to prepare the framework for a post-2020 environment.

Social media policy

Published 3rd Jun 2019

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The Social Media Public Policy explains what you can expect from us and the things we expect from you in all of our social media activities.

New Video Relay video resources available

5 June 2019

We’ve launched two new videos today on Accesshub to help step you through the process of setting up and making a Video Relay call.

Service features

Depending on your needs and situation, you can choose from a number of relay call options.

NRS Performance & Reporting

We report on NRS provider performance.

National Relay Service—quarterly performance report—quarter 3, 2018–19

Published 5th Jun 2019

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The National Relay Service (NRS) providers are required to submit activity and performance data to the Department of Communications and the Arts (the Department) each quarter. These reports are...

Exemption from the pit and pipe requirements

Published 23rd Apr 2019

The Minister has exempted certain types of developments in rural and remote areas from the requirements to install fibre-ready pit and pipe under Part 20A of the Telecommunications Act 1997.

FAQs: National Relay Service

Published 12th Jun 2019

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There will be a new provider for the National Relay Service from 1 October 2019. Here are some frequently asked questions about the changes to the service.