Organisational structure
Our organisational structure helps us deliver our strategic priorities.
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Showing 20 of 1676 results, most relevant first.
Making a call using SMS Relay through the National Relay Service
20 December 2019
A reminder about making SMS Relay calls through the National Relay Service (NRS).
Video Relay Calls now available on the NRS app
17 January 2020
Find out how to make calls on the go with Video Relay.
Have your say on a new Digital Tech Hub
30 January 2020
The Digital Technology Hub will support regional users of telco services to make the most of the tech available in their areas.
NRS Helpdesk open this weekend to assist CapTel users
30 January 2020
From Saturday the 1st of February 2020 captions will no longer be delivered on the CapTel handset.
Minister Fletcher visits the NRS Ballarat call centre
30 January 2020
The Minister toured the facility and spoke to staff about their work in supporting NRS users.
File Listing: 1 July 2019 – 31 December 2019
Senate order file listing
Content Division
Senate order file listing for Content Division for file Listing: 1 July 2019 – 31 December 2019
Corporate Division
Senate order file listing for Corporate Division for file Listing: 1 July 2019 to 31 December 2019.
Infrastructure and Consumer Division
Senate order file listing for Infrastructure and Consumer Division for file Listing: 1 July 2019 to 31 December 2019
Market Reforms Division
Senate order file listing for Market Reforms Division for file Listing: 1 July 2019 to 31 December 2019
Strategy and Research Division
Senate order file listing for Strategy and Research Division for file Listing: 1 July 2019 to 31 December 2019
File listing
Senate Order on Indexed Lists of departmental files
Q&A: Extension of CapTel services
4 February 2020
CapTel services have temporarily been extended.
Arts Division
Senate order file listing for Arts Division for file Listing: 1 July 2019 to 31 December 2019.
NRS—instruction sheet 1.1—NRS Chat—making a call
Published
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This instruction sheet provides step by step instructions for making a call using the NRS chat option using the National Relay Service.
NRS—instruction sheet 5.1—NRS Captions—making a call
Published
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This instruction sheet provides step by step instructions for making a call using the NRS captions option using the National Relay Service.
NRS—an introduction to relay calls
Published
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If you have difficulty hearing or speaking to people who use a phone, the National Relay Service (NRS) can help.
NRS—fact sheet 3—NRS app
Published
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The NRS app allows users to access a number of call options, including NRS Chat, Voice Relay and NRS Captions. An Apple or Android smartphone or tablet and an internet connection is needed to...
NRS—fact sheet 6—Voice Relay
Published
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In Voice Relay calls you speak directly with the other person. The relay officer is on the line to re-speak any of your words as required. This NRS call option is helpful for anyone who is hard to...
