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Telecommunications hardship principles for COVID-19—September 2020

Published 22nd Oct 2020

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On 17 April 2020, the Morrison Government and the telecommunications industry agreed measures to help keep people connected through COVID-19, and assist with financial hardship as a result of the...

5G and EME

Learn more about the use of electromagnetic energy (EME) and 5G in wireless services and how they are regulated in Australia.

International post

Agreements between national governments and postal operators provide for the efficient delivery of international mail.

Shareholder Departments investigation into Australia Post - Terms of Reference

On 22 October 2020, the Australian Government announced that the Department, together with the Department of Finance, conduct a formal investigation into gifts provided to senior managers at...

Australia Post

Australia’s postal market is open to any business for most postal services, although the main postal service for letters is Australia Post.

Deregulation

The Australian Government is reducing the regulatory burden for business and the community.

Who we are

Our role is to provide an environment in which all Australians can access and benefit from communications services, creative experiences and culture.Our purposes are to enable all Australians to...

Disclaimer

We do our best to provide accurate and up-to-date information on websites owned and administered by the Department of Communications and the Arts, but you should use your own skill and judgement...

2019-20 Annual Report

29 October 2020

The Department of Infrastructure, Transport, Regional Development and Communications 2019-20 Annual Report has been tabled.

Improvements to Voice Relay emergency calls through the NRS

6 July 2020

The National Relay Service (NRS) is making a small change to Voice Relay to improve the handling of emergency calls, which will enable the NRS to...

Consumer Safeguards Review consultation—Part B: Reliability of services

Start/End Date: November 15, 2018 09:00 AEDT to January 18, 2019 17:00 AEDT

The Government is consulting on Part B of the Consumer Safeguards Review. Part B will consider existing reliability measures and make proposals to improve outcomes for consumers.

Consumer Safeguards Review consultation—Part C: Choice and fairness

Start/End Date: July 27, 2020 07:00 AEST to September 24, 2020 17:00 AEST

The Government is consulting on Part C of the Consumer Safeguards Review (the Review). Part C will consider how best to provide choice and fairness in the consumer-provider relationship, including the role of industry self-regulation, legacy consumer protections for traditional phone services, and digital inclusion and productivity. ** Please note the consultation is now open until 5.00pm AEST on Thursday 24 September 2020 (an extension of four weeks on the previous closing date of Monday 24 August 2020).