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FAQs: National Relay Service

Published

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There will be a new provider for the National Relay Service from 1 October 2019. Here are some frequently asked questions about the changes to the service.

FOI 28-1819

Date Listed:  12 June 2019

Documents relating to triple zero incident.

FOI 29-1819

Date Listed:  12 June 2019

Document relating to emergency call person.

The NRS Helpdesk is here for you

29 July 2019

Need some advice about the National Relay Service (NRS) or finding the information you need on Accesshub? Want to provide feedback or raise a...

Diversity

We have an ongoing commitment to workplace diversity and actively promote, value and support diversity among our employees.

Consumer safeguards

Published

The Government’s approach to consumer safeguards...

Carrier powers and immunities

Published

Telecommunications companies have some powers to enter land and install and maintain some types of telecommunications facilities, and some immunities from some state and territory legislation.

Telecommunications self-regulation

Published

Industry self-regulation minimises government intervention, reducing costs and promoting industry compliance....

Rules for carriers and service providers

Published

A carrier needs a licence from the Australian Communications and Media Authority (ACMA) to operate facilities if they are used to supply telecommunications services to the public. Such facilities...

A competitive telecommunications regime for Australia

Published

Australia’s telecommunications industry operates in an environment of full and open competition. Entry to all telecommunications markets is open with minimal entry and ongoing operational...

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