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National Relay Service—TTY—new profile request form

Published 16th Jan 2019

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Please use this form if you are a new TTY user and you want to set up a profile with the National Relay Service. A call profile means that the relay officer understands what call option you are...

Accesshub is coming

23 January 2019

Australians who are deaf, hard of hearing and/or have a speech impairment will soon be able to find a range of communication resources in one place

National Relay Service account—new account form

Published 4th Feb 2019

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This form is to open an account with Australian Communication Exchange Ltd [ACN 003 0444 899] which provides the Relay component of the National Relay Service [NRS].

Explanatory Statement—Telecommunications (Carrier Licence Charges) (Paragraph 15(1)(D)) Determination 2019 (No. 1)

Published 5th Mar 2019

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Section 15 of the Telecommunications (Carrier Licence Charges) Act 1997 (the Act) sets out the method of calculating annual charges that apply to the carrier licences held by telecommunications...

Telecommunications (Carrier Licence Charges) (Paragraph 15(1)(D)) Determination 2019 (No. 1)

Published 5th Mar 2019

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I, MITCH FIFIELD, Minister for Communications and the Arts, under paragraph 15(1)(d) of the Telecommunications (Carrier Licence Charges) Act 1997, determine that the estimated total amount of...

$160 million to eliminate more mobile black spots

20 March 2019

A further $160 million is being invested in two new funding rounds of the Mobile Black Spot Program.

National Relay Service privacy policy

Published 4th Apr 2019

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In order to provide you with services, the NRS asks its users to provide certain personal information including name, address, and your contact details including TTY, phone and fax numbers and...

National Relay Service complaints policy

Published 4th Apr 2019

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The NRS complaints policy seeks to ensure a fair and effective response where anyone has a concern or complaint about the NRS. The policy also helps the NRS listen to customers, learn from...

Accesshub

Advances in technology have improved the range of accessible services for people who are deaf, hard of hearing and/or have a speech impairment.

Privacy impact assessment

Published 21st May 2019

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The Department of Communications and the Arts (the department) is implementing arrangements that will improve the accuracy of location information provided by callers from mobile phones to the...

Emergency calls

Triple Zero (000) is the number most Australians will use to call the police, fire or ambulance in an emergency.

National Relay Service—quarterly performance report—quarter 3, 2018–19

Published 5th Jun 2019

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The National Relay Service (NRS) providers are required to submit activity and performance data to the Department of Communications and the Arts (the Department) each quarter. These reports are...

FAQs: National Relay Service

Published 12th Jun 2019

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There will be a new provider for the National Relay Service from 1 October 2019. Here are some frequently asked questions about the changes to the service.

A new vision for telecommunications in the Asia-Pacific

27 June 2019

Asia-Pacific ICT Ministers met in Singapore this week to celebrate the Asia-Pacific Telecommunity’s (APT) 40th anniversary and set the region’s...

Telecommunications (Revocation of International Mobile Roaming Industry Standard) Direction 2019 – Explanatory Statement – Exposure Draft

Published 9th Aug 2019

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Exposure draft of the Explanatory Statement accompanying the draft Ministerial Direction to the ACMA directing it to revoke the Telecommunications (International Mobile Roaming) Industry Standard...

Telecommunications (Revocation of International Mobile Roaming Industry Standard) Direction 2019 – Exposure Draft

Published 9th Aug 2019

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Exposure draft of a Ministerial Direction to the ACMA directing it to revoke the Telecommunications (International Mobile Roaming) Industry Standard 2013....