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NRS—Instruction sheet 2.3—SMS Relay—call to emergency services

Published 4th Feb 2019

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This instruction sheet provides step by step instructions for calling emergency services using the SMS relay option using the National Relay Service.

NRS—Instruction sheet 2.2—SMS Relay—answering a call

Published 4th Feb 2019

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This instruction sheet provides step by step instructions for answering a call using the SMS relay option using the National Relay Service.

NRS—Instruction sheet 4.3—Video Relay—Call to Emergency Services

Published 4th Feb 2019

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This instruction sheet provides step by step instructions for calling emergency services using the video relay option using the National Relay Service.

NRS—Instruction sheet 5.3—web browser Captioned Relay—call to emergency services

Published 4th Feb 2019

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This instruction sheet provides step by step instructions for making a call to emergency services using the Captioned Relay call option using the National Relay Service.

NRS—Instruction sheet 6.1—Speak and Listen—making a call

Published 4th Feb 2019

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This instruction sheet provides step by step instructions for making a call using the speak and listen call option using the National Relay Service.

NRS—Instruction sheet 6.2—Speak and Listen—answering a call

Published 4th Feb 2019

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This instruction sheet provides step by step instructions for answering a call using the speak and listen call option using the National Relay Service.

NRS—Instruction sheet 6.3—Speak and Listen—call to emergency services

Published 4th Feb 2019

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This instruction sheet provides step by step instructions for calling emergency services using the speak and listen call option using the National Relay Service.

NRS—Instruction sheet 7.5—TTY Type and Read—answering a call

Published 4th Feb 2019

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This instruction sheet provides step by step instructions for answering a call using the TTY type and read call option using the National Relay Service.

NRS—Instruction sheet 7.6—TTY Type and Read—call to emergency services

Published 4th Feb 2019

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This instruction sheet provides step by step instructions for making a call to emergency services using the TTY type and read call option using the National Relay Service.

NRS—Instruction sheet 7.1—TTY Speak and Read—making a call

Published 4th Feb 2019

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This instruction sheet provides step by step instructions for making a call using the TTY speak and read call option using the National Relay Service.

NRS—Instruction sheet 7.8—TTY Type and Listen—answering a call

Published 4th Feb 2019

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This instruction sheet provides step by step instructions for answering a call using the TTY type and listen call option using the National Relay Service.

NRS—Instruction sheet 7.3—TTY Speak and Read—call to emergency services

Published 4th Feb 2019

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This instruction sheet provides step by step instructions for making a call to emergency services using the TTY speak and read call option using the National Relay Service.

National Relay Service—quarterly performance report—quarter 4, 2017–2018

Published 1st Aug 2018

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This report reviews the performance of NRS providers for quarter 4, 2017–2018 against agreed service levels and key performance indicators, along with information provided in the data about how the...

New milestone for the Mobile Black Spot Program

2 October 2018

The Federal Government’s Mobile Black Spot Program has reached new heights, with Telstra switching on its 500th mobile base station in the...

600 mobile base stations now on air

13 October 2018

The Mobile Black Spot Program rollout has now passed 600 base stations across Australia.

Round 4 of the Mobile Black Spot Program now open

15 October 2018

Mobile Network Operators and Infrastructure Providers are encouraged to submit applications for funding to deliver new and improved coverage across...

Investigation Report into the Triple Zero Service disruptions of 4 and 26 May 2018.

Published 22nd Oct 2018

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We have completed the investigation into the Triple Zero service disruptions of 3 & 4 May and 26 May 2018.

Consultation on the remaking of Telecommunications (Arbitration) Regulations

Start/End Date: October 24, 2018 09:00 AEDT to November 06, 2018 17:00 AEDT

The Australian Government is seeking comments on the remaking of the Telecommunications (Arbitration) Regulations 1997. The Regulations are due to sunset in April 2019.

NRS—Instruction sheet 3.5—NRS app (web browser Captioned Relay)—answering a call

Published 4th Feb 2019

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This instruction sheet provides step by step instructions for answering a call using the NRS app—captioned relay option using the National Relay Service.

NRS—Instruction sheet 3.6—NRS app (web browser Captioned Relay)—call to emergency services

Published 4th Feb 2019

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This instruction sheet provides step by step instructions for calling emergency services using the NRS app—captioned relay option using the National Relay Service.