Have your say on the draft Alternative Voice Services Trials (AVST) Guidelines
14 May 2020
We are seeking views on the draft Alternative Voice Services Trials (AVST) Guidelines.
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Media sector response
The Government recognises the important role media organisations play in providing the Australian community with timely and accurate news and information, particularly during times of national and...
Postal sector
We are working closely with Australia Post to support them in continuing to deliver postal services to all Australians.
Telecommunications sector
Access to communications services is vital for all Australians, particularly during the ongoing impacts of COVID-19.
Getting ready to connect to the NBN
Published
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Your current telephone and internet services will not be switched to the NBN automatically. Read about what steps you need to take to prepare for your switch to the NBN.
Medical alarms, autodiallers and emergency buttons
Published
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Medical alarms, autodiallers and emergency buttons that use a fixed line connection need to be migrated to the National Broadband Network, or an alternative operating platform, before your existing...
Migration of lift phone services
Published
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It is the responsibility of building owners, managers and bodies corporate to ensure lift phone services are operational and comply with relevant regulations. Lift phone services are safety...
Migration of monitored fire alarm services
Published
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It is the responsibility of building owners, managers and bodies corporate to ensure monitored fire alarm services are operational and comply with relevant regulations. Fire alarm services are...
Your home phone and the NBN
Published
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The National Broadband Network (NBN) is a major upgrade to Australia's national telecommunications infrastructure, and will deliver fast broadband to all Australian homes and businesses. In NBN...
Power outages and the NBN
Published
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Equipment connected over the National Broadband Network will not work during a power outage. Read about how to plan for power outages and emergencies.
Getting assistance with your NBN service
Published
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If you have a concern or complaint about the installation, connection, repair or operation of your internet or phone services provided over the NBN, you should contact your service provider. Read...
Connecting to the NBN
Published
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Once you've selected your preferred provider for services over the NBN and signed up for a plan that suits your needs, your provider will work with NBN Co Ltd on your behalf to arrange the...
NRS—instruction sheet 4.1—Video Relay—preparing to make calls
Published
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This instruction sheet provides step by step instructions for preparing to make a call using the video relay option using the National Relay Service.
Consultation on Draft Statutory Infrastructure Provider Exemption Instrument
5 June 2020
We are seeking comments on a Draft Statutory Infrastructure Provider Exemption Instrument.
National Relay Service app
11 June 2020
As COVID-19 restrictions begin to ease, remember that you can access some of your favourite National Relay Service (NRS) call options on the go...
Telecommunications Reform Package fact sheet
Published
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The Government is reforming the telecommunications market to promote competition and to improve access to broadband services for all Australians, especially those in regional, rural and remote...
High speed broadband access across Australia
Published
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The Australian Government will establish new statutory infrastructure provider (SIP) obligations on NBN Co Ltd (nbn) and other wholesale network providers to ensure that all people in Australia, no...
The Regional Broadband Scheme
Published
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The Australian Government is establishing the Regional Broadband Scheme to ensure there are long-term sustainable funding arrangements in place to provide essential broadband services to regional,...
Telecommunications Reform Package 2020—frequently asked questions
Published
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Frequently asked questions.
Participation in Australia’s domestic and international radiocommunications groups: Guidelines (form)
Published
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International cooperation on radiocommunications promotes enabling conditions, including policy and regulatory certainty and interoperable international technology standards, for the rational and...
