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Migration of monitored fire alarm and lift phone services good practice guide

Published 31st Jul 2018

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The Migration of Monitored Fire Alarm and Lift Phone Services Good Practice Guide sets out the roles and responsibilities of each party involved in the migration process, the actions required to...

National Relay Service—quarterly performance report—quarter 4, 2017–2018

Published 1st Aug 2018

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This report reviews the performance of NRS providers for quarter 4, 2017–2018 against agreed service levels and key performance indicators, along with information provided in the data about how the...

Emergency calls

Triple Zero (000) is the number most Australians will use to call the police, fire or ambulance in an emergency.

Phone bills and charges

Access to telecommunications services is important to everyone. There are a range of measures supporting access to reasonably priced services as well as ways you can avoid unexpected high charges.

Frequently Asked Questions—MBSP

As part of the Government's $220 million commitment to the Mobile Black Spot Program it has allocated $60 million to target specific locations already announced by the Government through a Priority...

Mobile Black Spot Program

The Australian Government is improving mobile phone coverage and competition in regional and remote Australia through the Mobile Black Spot Program.

Mobile services and coverage

Mobile phone services are available in urban areas, many regional areas, and along national and regional highways. Mobile phone services currently reach 99 per cent of the Australian population.

Mobile phone towers

Mobile phone services are available in urban areas, many regional areas, and along national and regional highways. Mobile phone services currently reach 99 per cent of the Australian population....

Mobile premium services

Mobile premium services have phone numbers that start with 19. They can be very expensive.

Phone service pre-selection

People with a standard fixed-line phone can choose one provider for their line rental and local phone calls and another long-distance calls, international calls and calls to mobile phones. This is...

Consumer protection

We have developed consumer safeguards so phone companies supply reliable phone services. We also have rules to protect the needs of people with disabilities and people with life-threatening medical...

Telecommunications consumer representation grants

Section 593 of the Telecommunications Act 1997 gives the Minister capacity to make grants of financial assistance to consumer bodies to support consumer representation in the telecommunications...

Phone numbers

Phone numbers are something most Australians use every day. There are rules about how phone numbers are given out and transferred, to make sure the numbering system works smoothly and efficiently.

Access to specialist phone equipment

Some people need specialist equipment to make a phone call.

Assistance for customers with medical conditions

Telstra customers with a life-threatening medical condition can ask to be registered as a priority customer if their phone stops working.

Universal Service Obligation

The Universal Service Obligation (USO) is a long-standing consumer protection that ensures everyone has access to landline telephones and payphones regardless of where they live or work.

Phone services

The telephone is one of the main ways Australians stay in touch. Our role is to advise the Australian Government about how all Australians can have reasonable access to a standard, reliable...

Universal Service Guarantee for telecommunications

The Government has announced a new Universal Service Guarantee that will ensure all Australians have access to voice and broadband services.

Services for people with disability

We advise the government about helping people with a disability, and those with a medical condition to make the most of the phone services they want and need.