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NRS—fact sheet 3—NRS app

Published 31st Jan 2020

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The NRS app allows users to access a number of call options, including NRS Chat, Voice Relay and NRS Captions. An Apple or Android smartphone or tablet and an internet connection is needed to...

NRS—fact sheet 5—NRS captions

Published 27th Nov 2019

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In NRS Captions you speak directly to the other person. You can listen to their responses or wait to read them shortly after on your screen after they have been captioned by the relay officer using...

Fact sheet 1—NRS Chat

Published 20th Jan 2021

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In NRS Chat calls you type your side of the conversation and read the responses on your computer, tablet or smartphone.

NRS—fact sheet 6—Voice Relay

Published 31st Jan 2020

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In Voice Relay calls you speak directly with the other person. The relay officer is on the line to re-speak any of your words as required. This NRS call option is helpful for anyone who is hard to...

NRS—fact sheet 4—video relay

Published 21st Jan 2020

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In video relay calls you sign your side of the conversation and the relay officer will sign the responses of the other person back to you.

NRS—Instruction sheet 5.2—NRS Captions—answering a call

Published 20th Jan 2021

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This instruction sheet provides step by step instructions for answering a call using the NRS Captions option using the National Relay Service.

NRS—instruction sheet 5.1—NRS Captions—making a call

Published 20th Apr 2021

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This instruction sheet provides step by step instructions for making a call using the NRS captions option using the National Relay Service.

NRS—instruction sheet 4.1—Video Relay—preparing to make calls

Published 21st May 2020

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This instruction sheet provides step by step instructions for preparing to make a call using the video relay option using the National Relay Service.

NRS—instruction sheet 1.1—NRS Chat—making a call

Published 20th Apr 2021

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This instruction sheet provides step by step instructions for making a call using the NRS chat option using the National Relay Service.

NRS—instruction sheet 1.2—NRS Chat—answering a call

Published 20th Jan 2021

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This instruction sheet provides step by step instructions for answering a call using the NRS chat option using the National Relay Service.

NRS—instruction sheet 1.3—NRS Chat—call to emergency services

Published 21st Nov 2019

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This instruction sheet provides step by step instructions for calling emergency services using the NRS chat option using the National Relay Service.

NRS—instruction sheet 2.1—SMS Relay—making a call

Published 14th Nov 2019

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This instruction sheet provides step by step instructions for making a call using the SMS relay option using the National Relay Service.

NRS—instruction sheet 2.3—SMS Relay—call to emergency services

Published 14th Nov 2019

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This instruction sheet provides step by step instructions for calling emergency services using the SMS relay option using the National Relay Service.

NRS—instruction sheet 2.2—SMS Relay—answering a call

Published 14th Nov 2019

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This instruction sheet provides step by step instructions for answering a call using the SMS relay option using the National Relay Service.

NRS—instruction sheet 4.3—Video Relay—answering a call

Published 18th Nov 2019

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This instruction sheet provides step by step instructions for calling emergency services using the video relay option using the National Relay Service.

NRS—Instruction sheet 5.3—NRS Captions—call to emergency services

Published 27th Nov 2019

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This instruction sheet provides step by step instructions for making a call to emergency services using the NRS captions option using the National Relay Service.

NRS—Instruction sheet 6.2—Voice Relay—answering a call

Published 27th Nov 2019

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This instruction sheet provides step by step instructions for answering a call using the voice relay option using the National Relay Service.

NRS—instruction sheet 7.4—TTY Type and Read—making a call

Published 14th Nov 2019

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This instruction sheet provides step by step instructions for making a call using the TTY type and read call option using the National Relay Service.

NRS—instruction sheet 7.5—TTY Type and Read—answering a call

Published 14th Nov 2019

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This instruction sheet provides step by step instructions for answering a call using the TTY type and read call option using the National Relay Service.

NRS—instruction sheet 7.6—TTY Type and Read—call to emergency services

Published 14th Nov 2019

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This instruction sheet provides step by step instructions for making a call to emergency services using the TTY type and read call option using the National Relay Service.