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Frequently Asked Questions—Withdrawal of National Relay Service support for CapTel handsets

Published 9th Oct 2019

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Frequently Asked Questions about the Withdrawal of National Relay Service support for CapTel handsets. Please note that the pdf version of this document may not meet WCAG 2.0 Level AA requirements...

NRS—instruction sheet 2.2—SMS Relay—answering a call

Published 14th Nov 2019

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This instruction sheet provides step by step instructions for answering a call using the SMS relay option using the National Relay Service.

NRS—instruction sheet 2.3—SMS Relay—call to emergency services

Published 14th Nov 2019

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This instruction sheet provides step by step instructions for calling emergency services using the SMS relay option using the National Relay Service.

NRS—instruction sheet 2.4—SMS Relay (Text and Listen)—making a call

Published 14th Nov 2019

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Instructions on how to make a call using SMS relay text and listen.

NRS—instruction sheet 2.5—SMS Relay (Text and Listen)—answering a call

Published 14th Nov 2019

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Information on how to receive an SMS Relay (Text and Listen) call through the National Relay Service (NRS).

NRS—Instruction sheet 2.6—SMS Relay (Text and Listen)—call to emergency services

Published 14th Nov 2019

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Instructions on how to make a call to emergency services using SMS Relay (Text and Listen).

NRS—instruction sheet 7.5—TTY Type and Read—answering a call

Published 14th Nov 2019

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This instruction sheet provides step by step instructions for answering a call using the TTY type and read call option using the National Relay Service.

NRS—instruction sheet 7.4—TTY Type and Read—making a call

Published 14th Nov 2019

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This instruction sheet provides step by step instructions for making a call using the TTY type and read call option using the National Relay Service.

NRS—instruction sheet 7.6—TTY Type and Read—call to emergency services

Published 14th Nov 2019

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This instruction sheet provides step by step instructions for making a call to emergency services using the TTY type and read call option using the National Relay Service.

NRS—instruction sheet 7.1—TTY Speak and Read—making a call

Published 14th Nov 2019

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This instruction sheet provides step by step instructions for making a call using the TTY speak and read call option using the National Relay Service.

NRS—instruction sheet 7.3—TTY Speak and Read—call to emergency services

Published 14th Nov 2019

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This instruction sheet provides step by step instructions for making a call to emergency services using the TTY speak and read call option using the National Relay Service.

NRS—instruction sheet 7.2—TTY Speak and Read—answering a call

Published 14th Nov 2019

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This instruction sheet provides step by step instructions for answering a call using the TTY speak and read call option using the National Relay Service.

NRS—fact sheet 2A—SMS Relay

Published 14th Nov 2019

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In SMS Relay calls you type your side of the conversation on your mobile phone and read the responses from the other person when the relay officer texts them back.

NRS—fact sheet 2B—SMS Relay (Text and Listen)

Published 14th Nov 2019

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In SMS Relay (Text and Listen) calls you type your side of the conversation on your mobile phone and listen to the other person speaking.

NRS—fact sheet 7A—TTY—Speak and Read

Published 14th Nov 2019

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In TTY Speak and Read calls you speak your side of the conversation into the handset of the TTY and read the text of the other person's words on the TTY which have been typed by the relay officer....

NRS—fact sheet 7B—TTY—Type and Read

Published 14th Nov 2019

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In TTY Type and Read calls you type your side of the conversation on a TTY and read the responses from the other person on the TTY which have been typed by the relay officer.

NRS—instruction sheet 7.9—TTY Type and Listen—call to emergency services

Published 14th Nov 2019

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This instruction sheet provides step by step instructions for calling emergency services using the TTY type and listen call option using the National Relay Service.

NRS—fact sheet 7C—TTY—Type and Listen

Published 14th Nov 2019

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In TTY Type and Listen calls you type your side of the conversation using a TTY and a relay officer will speak your typed words to the other party. You can listen to the other person's reply using...

NRS—instruction sheet 4.3—Video Relay—answering a call

Published 18th Nov 2019

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This instruction sheet provides step by step instructions for calling emergency services using the video relay option using the National Relay Service.

NRS—instruction sheet 7.8—TTY Type and Listen—answering a call

Published 14th Nov 2019

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This instruction sheet provides step by step instructions for answering a call using the TTY type and listen call option using the National Relay Service.